Activities

Employees having fun at MCB
The most important part of the employee engagement survey process is collaboratively creating a team action plan. To help you and your team develop action plans, Campus Life Services has developed this page. Below, you’ll find the twelve questions used in the Gallup Survey to help measure employee engagement. Under each of these questions, we’ve included specific examples of activities that help meet the definition of the Gallup question. Our goal is to make it easy for you and your team to become more engaged.

For example, If your team is trying to better recognize the contributions of team members, you can click on Gallup Q4 - In the Last Seven Days, Have You Received Recognition or Praise for Doing Good Work? and find examples of how other CLS teams are recognizing good work in their units. 

By clicking on the Gallup questions below, you’ll find a myriad of activities and examples you can use to create action plans to help your team become more engaged. For example, attending a Giants game with coworkers shows someone at work cares about me (Gallup Q5) and indicates I have a best friend at work (Gallup Q10).

In addition, Campus Life Services has a team of Engagement Ambassadors who can help you formulate your engagement plans. That team includes:

* Tamara Villarina (.(JavaScript must be enabled to view this email address))
* Elicia Rozic (.(JavaScript must be enabled to view this email address))
* Cathleen Stugard (.(JavaScript must be enabled to view this email address))
* Shauna Strong (.(JavaScript must be enabled to view this email address))
* Mike Huang (.(JavaScript must be enabled to view this email address))
* Jeanie Chan (.(JavaScript must be enabled to view this email address))
* Keith Pavlik (.(JavaScript must be enabled to view this email address))
* Kisha Mickels (.(JavaScript must be enabled to view this email address))

Employee engagement can take many forms. The University of California, San Francisco, uses the Gallup Q12 Employee Engagement Survey to measure employee engagement. Gallup is considered the most effective measure of employee engagement. Gallup researchers spent decades writing and testing hundreds of questions, because their wording and order mean everything when it comes to accurately measuring engagement. As part of ongoing efforts to make the university a great place to work, UCSF periodically conducts a Gallup Q12 Survey of all staff to gauge their level of engagement and satisfaction as employees.

The CLS Engagement Committee will continue to update this page with submissions from staff to illustrate how each activity relates to the Gallup Survey. Feel free to use this page to gather ideas for staff engagement or to submit ideas that have worked well in your work group. Below are several current examples. We also encourage you and your team to submit activities that helped engage your team. By sharing our ideas for engagement, we make CLS a better place to work.

Gallup Q1: Do You Know What is Expected of You at Work?

Activity: Improving Engagement in Your Meetings
Cost: Free
Gallup Qs: Q1, Q3
Contact: Your Team

Two CLS employees have a discussion in a meeting. We all have too many meetings. That’s why every meeting needs to be valuable. There are simple steps you can take to create meaningful engagement in your meetings. Create an agenda and distribute it beforehand so participants are prepared. Only invite participants that are needed. Start and end your meetings on time. Have defined roles for attendees. And, finally, distribute minutes after each meeting highlighting all deliverables and responsibilities. Seven areas were also recently identified as best practices of staff engagement by UCSF and all can be incorporated into running effective meetings. They include:

* Connecting as a team
* Collaboration
* Follow-Through
* Building Trust with Staff
* Keep Staff Well-Informed
* Clarity of Purpose
* Recognition

If you run shorter, more effective meetings, your staff will thank you.

Gallup Q2: Do You Have the Materials and Equipment to do Your Work Right?

Plumber Paul DeLucca has access to the necessary equipment.Employees need the right materials and equipment to do their work. It’s important to assist employees to help them identify their needs Good managers will sit down with their teams and ask them about “materials and equipment.” Employees should discuss with their managers the types of materials and equipment they need to get the job done. Think about different activities, such as meetings, walk-throughs, and material assessments that managers and staff can conduct to make sure everyone has the necessary material and equipment to get the job done. Do you have good examples of how you make sure you have the proper material and equipment to do your job right?

Gallup Q3: At Work, Do You Have the Opportunity to Do What You Do Best Every Day?

Activity: Improving Engagement in Your Meetings
Cost: Free
Gallup Qs: Q1, Q3
Contact: Your Team

Two CLS employees have a discussion in a meeting. We all have too many meetings. That’s why every meeting needs to be valuable. There are simple steps you can take to create meaningful engagement in your meetings. Create an agenda and distribute it beforehand so participants are prepared. Only invite participants that are needed. Start and end your meetings on time. Have defined roles for attendees. And, finally, distribute minutes after each meeting highlighting all deliverables and responsibilities. Seven areas were also recently identified as best practices of staff engagement by UCSF and all can be incorporated into running effective meetings. They include:

* Connecting as a team
* Collaboration
* Follow-Through
* Building Trust with Staff
* Keep Staff Well-Informed
* Clarity of Purpose
* Recognition

If you run shorter, more effective meetings, your staff will thank you.

Gallup Q4: In the Last Seven Days, Have You Received Recognition or Praise for Doing Good Work?

Activity: Monthly Recognition Lunch
Cost: None
Gallup Qs: Q4, Q5, Q9
Contact: Your Team

Documents & Media Staff Lunch Celebrate staff who have been honored through the UCSF Recognize platform at a Brown Bag or Potluck. Share your culinary creativity and make time for staff to staff sit together and review exemplary efforts as chronicled on recognize.ucsf.edu. Have supervisors print the instances of staff recognitions and post or read them aloud and congratulate those for a job well done.

Gallup Q5: Does Your Supervisor, or Someone at Work, Seem to Care About You as a Person?

Activity: Transportation Lunch & Learn
Cost: Free
Gallup Qs: Q5, Q10
Contact: Transportation

Transportation Lunch and Learn Program Transportation Services recently held a Lunch & Learn Program to share the exciting initiatives happening in the department with their employees. The event was hosted by Senior Associate Vice Chancellor Clare Shinnerl. The Lunch & Learn Program was held at both Parnassus and Mission Bay to encourage employees from both campuses to come together to share lunch and information. This was an excellent opportunity to network as an organization in a relaxed setting while sharing lunch and learning more about the department.

Activity: Distribute Care Packages to the Homeless
Cost: Purchase toothbrushes, toothpaste, toiletries, socks, sandwiches, etc.
Gallup Qs: Q5, Q10
Contact: Retail Services

The Retail Services team helps the homeless. Volunteering to help others is a strong team building exercise. The Campus Life Services Retail Services team recently made care packages with socks, chapstick, water, snacks, toothbrush, toothpaste, toiletries, and a sandwich to give to the homeless in the Haight. “People were so grateful,” said Jen Dowd, vendor services manager. Recipients especially appreciated the socks and sandwiches. There are many benefits to volunteering as a team including increased socialization, building bonds and creating friends, and improving self-esteem. Learn how volunteer programs have a positive impact on the workplace.

Activity: Attend a Giants game with coworkers
Cost: Free
Gallup Qs: Q5, Q10
Contact: Campus Life Team (.(JavaScript must be enabled to view this email address)) or SMAC (.(JavaScript must be enabled to view this email address))

Geoff and Erick at a Giants game. Baseball is paced perfectly for team building. The action rarely interrupts the conversation for too long yet it gives everyone an opportunity to enjoy each other’s company in a fun environment. You can substitute baseball for bowling or any other sport that appeals to your team members. The advantage of attending a Giants game organized by the Campus Life Team is the opportunity network with other members of the CLS team.

Activity: CLS Summer Picnic
Good for (# staff): Unlimited
Cost: No additional cost for staff
Gallup Qs: Q5, Q10
Contact: Campus Life Team (.(JavaScript must be enabled to view this email address))

Kevin Cox serves a hamburger at the CLS picnic. What’s better than a picnic lunch with your work friends? The annual CLS Summer Picnic is organized by the Campus Life Team and held on the Koret quad. It’s an opportunity for CLS employees to gather across departments and break down the silos that exist in every large organization.

In the UCSF Ambassador’s Guide to Staff Engagement, encouraging peer engagement among staff is one of the four best practices proven to increase employee engagement across the university. The Campus Life Team does a great job of bringing CLS employees together every fall for food, fun, and games. The dunk tank, frisbee, games, and food with friends will ensure you have a best friend at work.

Activity: Sweet Staff Meeting
Cost: $22 for a case of 24
Gallup Qs: Q5, Q7
Contact: Your team

It's It ice cream sandwiches in a freezer You can substitute the It’s It ice creams with any snack. The point is, shakeup your meetings once in a while with a special treat. The UCSF Learning and Organization Department has identified connecting as a team and collaboration as best practices from units with high engagement scores. A treat during a meeting helps lighten the mood and facilitate good work and surprises like this are fun and create a healthy work environment. It’s a great example of how small gestures provide big opportunities to improve collaboration and teamwork.

Activity: Monthly Recognition Lunch
Cost: None
Gallup Qs: Q4, Q5, Q9
Contact: Your Team

Documents & Media Staff Lunch Celebrate staff who have been honored through the UCSF Recognize platform at a Brown Bag or Potluck. Share your culinary creativity and make time for staff to staff sit together and review exemplary efforts as chronicled on recognize.ucsf.edu. Have supervisors print the instances of staff recognitions and post or read them aloud and congratulate those for a job well done.

Gallup Q6: Is There Someone at Work Who Encourages Your Development?

UCSF shuttle drivers with new electric shuttles.Great managers create a positive work environment, provide the training necessary for employees to do the job well, and empower their employees to take an active role in their own development. Employees should consider what type of training they need to perform their job and what they need to develop and grow. Every employee is different and they all have different needs. Every development plan should be individualized and employees and managers should work together. Consider activities that provide opportunities for managers and employees to discuss an employee’s development plan. Who encourages your development at work?

Gallup Q7: At Work, Do Your Opinions Seem to Count?

Activity: Sweet Staff Meeting
Cost: $22 for a case of 24
Gallup Qs: Q5, Q7
Contact: Your team

It's It ice cream sandwiches in a freezer You can substitute the It’s It ice creams with any snack. The point is, shakeup your meetings once in a while with a special treat. The UCSF Learning and Organization Department has identified connecting as a team and collaboration as best practices from units with high engagement scores. A treat during a meeting helps lighten the mood and facilitate good work and surprises like this are fun and create a healthy work environment. It’s a great example of how small gestures provide big opportunities to improve collaboration and teamwork.

Gallup Q8: Does the Mission/Purpose of Your Company Make You Feel Your Job is Important?

Engineers and trades employees at UCSF At the heart of a properly functioning organization are employees who understand that they are making a difference and contributing to an important endeavor. They understand why their work is important. Good managers help employees understand the role they play in the success of their company and the role their company plays in society. Managers should regularly talk to their employees about the mission of the company and how their daily priorities help the company achieve its goals and objectives. Do you have an example of how you feel connected to the mission and purpose of UCSF?

Gallup Q9: Are Your Associates (Fellow Employees) Committed to Doing Quality Work?

Activity: Monthly Recognition Lunch
Cost: None
Gallup Qs: Q4, Q5, Q9
Contact: Your Team

Documents & Media Staff Lunch Celebrate staff who have been honored through the UCSF Recognize platform at a Brown Bag or Potluck. Share your culinary creativity and make time for staff to staff sit together and review exemplary efforts as chronicled on recognize.ucsf.edu. Have supervisors print the instances of staff recognitions and post or read them aloud and congratulate those for a job well done.

Gallup Q10: Do You Have a Best Friend at Work?


Activity: Transportation Lunch & Learn
Cost: Free
Gallup Qs: Q5, Q10
Contact: Transportation

Transportation Lunch and Learn Program Transportation Services recently held a Lunch & Learn Program to share the exciting initiatives happening in the department with their employees. The event was hosted by Senior Associate Vice Chancellor Clare Shinnerl. The Lunch & Learn Program was held at both Parnassus and Mission Bay to encourage employees from both campuses to come together to share lunch and information. This was an excellent opportunity to network as an organization in a relaxed setting while sharing lunch and learning more about the department.

Activity: Distribute Care Packages to the Homeless
Cost: Purchase toothbrushes, toothpaste, toiletries, socks, sandwiches, etc.
Gallup Qs: Q5, Q10
Contact: Retail Services

The Retail Services team helps the homeless. Volunteering to help others is a strong team building exercise. The Campus Life Services Retail Services team recently made care packages with socks, chapstick, water, snacks, toothbrush, toothpaste, toiletries, and a sandwich to give to the homeless in the Haight. “People were so grateful,” said Jen Dowd, vendor services manager. Recipients especially appreciated the socks and sandwiches. There are many benefits to volunteering as a team including increased socialization, building bonds and creating friends, and improving self-esteem. Learn how volunteer programs have a positive impact on the workplace.

Activity: Attend a Giants game with coworkers
Cost: Free
Gallup Qs: Q5, Q10
Contact: Campus Life Team (.(JavaScript must be enabled to view this email address)) or SMAC (.(JavaScript must be enabled to view this email address))

Geoff and Erick at a Giants game. Baseball is paced perfectly for team building. The action rarely interrupts the conversation for too long yet it gives everyone an opportunity to enjoy each other’s company in a fun environment. You can substitute baseball for bowling or any other sport that appeals to your team members. The advantage of attending a Giants game organized by the Campus Life Team is the opportunity network with other members of the CLS team.

Activity: CLS Summer Picnic
Good for (# staff): Unlimited
Cost: No additional cost for staff
Gallup Qs: Q5, Q10
Contact: Campus Life Team (.(JavaScript must be enabled to view this email address))

Kevin Cox serves a hamburger at the CLS picnic. What’s better than a picnic lunch with your work friends? The annual CLS Summer Picnic is organized by the Campus Life Team and held on the Koret quad. It’s an opportunity for CLS employees to gather across departments and break down the silos that exist in every large organization.

In the UCSF Ambassador’s Guide to Staff Engagement, encouraging peer engagement among staff is one of the four best practices proven to increase employee engagement across the university. The Campus Life Team does a great job of bringing CLS employees together every fall for food, fun, and games. The dunk tank, frisbee, games, and food with friends will ensure you have a best friend at work.

Activity: Volunteer with a local non-profit
Cost: Zero
Gallup Qs: Q10
Contact: Your team

Facilities Services manager gardens at Family House. Do you know that good feeling you get when you help someone? That feeling can make your team stronger. Taking a few hours to pack food boxes, garden, or help clean for a non-profit organization. Campus Life Services has made it easier to volunteer with the UCSF Volunteers website. The site provides managers with a simple checklist along with a set of guidelines and the required waiver form. Your volunteer activity is just one click away!

When managers at UCSF with higher engagement scores were asked about their best practices, one of the answers they all shared was the ability of their employees to connect as a team. The same managers said strengthening their team through events was a key way to foster engagement. Volunteering can help your team connect.

Activity: Impromptu Game Play
Cost: None
Gallup Qs: Q10
Contact: Your Team

Documents & Media Staff Play Ping Pong Decompress with your coworkers through game play. When the day is done or during lunch, self-identified teams can bond over some friendly competition. Search Craigslist, garage sales and even your own storage area for inexpensive or free games and gaming equipment, and make it available in the department. Team-building and improved communications can result from exploring fun-related activities with coworkers.

 

Gallup Q11: In the Last Six Months, Has Someone at Work Talked to You About Your Progress?

Greg Valentine stands near an electric bus Good managers regularly meet with employees to discuss performance reviews. Performance reviews help employees understand themselves better and provides the employee with a clear picture of how their contributions make a difference to the organization. Meeting with employees regularly can clearly define expectations for their role on the team and provides perspective for what their contributions mean to the larger team. Do you talk to someone regularly about your progress at work?

Gallup Q12: In the Last Year, Have You Had an Opportunity to Learn and Grow?

Electrician working on a box. Are you learning on the job? Does your manager provide opportunities for you to learn new skills and contribute in different ways to the organization? Good managers challenge their employees. That’s how they learn and grow and become more valuable to the organization. Good managers also recognize the talents each employee brings to the organization and finds opportunities to put those talents to use. Employees should always be thinking about their learning opportunities and how they can build on their skills. Employees and managers should regularly participate in activities that help them learn and grow. What recent opportunities have you had to learn and grow on the job?

Engagement: Whose ‘Job’ is it Anyway?
- Define your own engagement
- Use your strengths to form positive engagement habits
- Build an action plan for sustained personal engagement
- Be accountable to yourself for your success
Read more about Employees Are Responsible for Their Engagement Too.


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