Online Tenant Handbook for The Tidelands

Everything You Need to Know About Living in UCSF Housing.

Welcome. Housing Services would like to welcome you and your family. Our community includes students, postdoctoral scholars, and resident-interns/clinical fellows. We are delighted to have you!

Housing Services is a department within Campus Life Services, a division of the University focused on making life better for the UCSF community.


Visit the Safety & Security Page to review everything you need to know about what to do in an emergency.

Visit the Tenant Portal & Rent Payment Info page to review your options for rent payment.

Housing Agreement
You are bound by all of the terms within your Housing Agreement Contract. Visit Housing Services if you would like an additional copy of your Agreement or you can view the Agreement online here.

Visit this page to review your renter’s insurance options.

Table of Contents
Deposit
Move-In Inspection
Keys
Building Access
        Elevators
        Front Door Directory
Utilities
      Trash and Recycling
      Compost
Mail
      Package Center
Laundry
Cleaning
      Pets
      Pest Control
Bellhop Carts
Fire Alarms
Furniture and Furnishings
      Appliances
Shuttles
Bicycle Parking
Courtyard
Community Rooms
Retail
Copy Room
Fitness Center
Vacating
Tenant Responsibilities


Deposit
A security deposit is not required in UCSF Housing. If there are damages after move-out, you will be billed within 21 days of your departure.

Move-In Inspection
Upon collecting keys to a unit, tenants can access the Move-In Inspection on their Tenant Portal. This report is designed to protect the tenant by asking them to validate the condition of the unit. If the tenant fails to validate the report within three (3) days of keys being collected, it will be understood that condition of the unit is in good condition and the resident becomes responsible for any damage or missing items (for furnished units) after the move in date.

Keys
Each tenant will be issued an apartment entrance key, a bedroom key (if applicable), and a mailbox key. A key fob will be issued to the tenant for the building front door entrance. When vacating, residents must return all keys. Residents who fail to return keys will be charged for the costs of replacing the lock(s) and the keys(s). This charge can be very expensive. Locks are required to be changed when a tenant loses a front door key(s) and the tenant is billed for the costs.

Building Access
In order to enter the front doors of your building, you will need to use the fob provided to you at check-in. The word HID is printed on each fob. Place the word HID under the red light of the fob reader in order to release the lock. For security reasons, tenants may not have access to certain doors on the property. Please report any problems you have with your fob to Housing Services.

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Elevators
Key fobs need to be used in the elevators to access the appropriate floor.
Campus Life Services Facilities Management provides elevator service and repair. Facilities Management provides 24-hour response to elevator problems and emergencies. Each elevator is supplied with a telephone with direct calling for emergency service.
Contact Housing Services for maintenance during business hours, Monday through Friday 8am–5 pm, 415-476-0000. After hours contact Facilities Services Customer Service Center, 415-476-2021.

Front Door Directory
Each building in The Tidelands is equipped with a front door directory. Tenants may choose whether or not they are listed in the directory. Each tenant in the directory is listed along with a unique code. Tenant guests should look up and dial the code for the tenant they are visiting. The system will then call the tenant. If you wish to allow access, you should press “0”. To deny access, press “7.” Tenants can sign up to be listed in the front door directory while completing the Move-in Orientation on their Tenant Portal or by emailing .(JavaScript must be enabled to view this email address). Please include in your email how you would like your name listed and the phone number associated with it. Note: Only the name will appear in the directory, not the phone number.

Utilities
Your apartment at The Tidelands comes with free WiFi. Follow this user manual to set up your devices.

Appliances in your apartment are powered by electricity. Housing Services only pays for electricity in 2-bedroom apartments. Upon move-in, contact PG&E at 1-800-743-5000. You must put the bill in your name with service starting within 7 days of your “Occupancy Date” (on your Housing Agreement). This must be done even if you pick up your keys or move in after your Occupancy Date. Failure to do so will result in a $40 maintenance fee in addition to the usage charges for each month UCSF has to pay the bill. If you do not have a United States Social Security number, you will have to go in person to a PG&E location upon arrival to create an account. Trash removal and water fees are covered by Housing Services.
Please Note: It is standard for PG&E to ask for a security deposit if you are a first time customer with them, don’t have a credit history, or a social security number. They will return your deposit once you close your account and it has been paid off in full.

Trash and Recycling
Each floor in The Tidelands complex is equipped with trash/ recycling and compost chutes for your garbage, recycling, and compost. Please be sure to put trash only in the chute marked for trash and recycling only in the chute designated for recyclables. The chutes have bends and turns, so please do not put oversized items into the chute, as this will cause them to clog. If the chute becomes clogged, please notify Housing Services at 415-476-0000. Please do not put cardboard boxes in either chute. Please bring broken down cardboard boxes and oversized items to the trash/ recycling rooms on the bottom floor of your building. Please do not leave trash in front of the chute or in the lobby, you will be charged for the removal. Tenants must use trash bags for the trash they plan on throwing down the chutes.
Please monitor children around the trash cutes. Children should not be allowed to play near the trash chutes.


Recycling Miscellaneous Electronics
Housing Services recycles old batteries. Please drop off your batteries in the battery recycling bin in The Tidelands package room in your building and we will take care of recycling them. For electronics recycling, please schedule a bulky pick up with SF Recology. For more information about on-campus recycling resources, please visit this site.

Compost
The city of San Francisco requires that all of its residents compost their biodegradable waste and failure to do so will result in fines. Composting is also required according to the Housing Agreement. Your unit will have a compost bin for your convenience. Compostable liners can be purchased at Walgreen’s, Cole Hardware, Safeway, Rainbow Market, Center Hardware, or Whole Foods.

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Mail
Mailboxes are located on the first floor of each building. UCSF and Housing Services have no control over the mail that is delivered to your apartment mailbox – it comes directly from the U.S. Postal Service. There are outgoing mail slots in the mail room of each of the buildings. If you receive mail not addressed to you, please write “RTS” on the mail and place it on top of the mailboxes for the couriers to retrieve or place it in the outgoing mail slot. If you have experienced mail issues recently, please contact the USPS postmaster directly at 180 Napoleon Street, San Francisco CA. 94124, 415-285-4647.

The Housing Services office does not accept returns of any kind. For outgoing or return distribution information please refer to the Housing Services office.
Please use zip code 94107 when receiving mail. Using the 94143 zip code or writing “UCSF” in your address could significantly delay the delivery of your mail
Upon move out, you will need to file a change of address/ forward your mail with the USPS. You can do this online at http://www.usps.com.

Parcel Pending Package Center
Parcels are delivered to the Parcel Pending package center in your building. Your deliveries will be available for pick-up at your convenience — 24-hours a day, 7-days a week, every day of the year! See the Package Room Policies and Procedures here.

You will need to sign-up for an account in order to receive packages. Instructions to sign up for Parcel Pending lockers are as follows:

o Step 1: Click on the link to the building you live in:
        •  Parcel Pending in the Tidelands at 590 Minnesota Street
        •  Parcel Pending in the Tidelands at 600 Minnesota Street
o Step 2: You will be directed to a page where you will need to enter the following:
        •  First Name
        •  Last Name
        •  Email Address
        •  Create a username, password, and confirm your password.
o Step 3: Once Step 2 is completed, you will receive an email from Parcel Pending to confirm the registration of the account – once you click on the confirmation link in the email, you will be prompted to enter your unit information. Please pay close attention to the “Property Address.” Confirm the accurate building address at the Tidelands.
o Optional Step 4:  You can set up a PIN that you can use to access all future packages. Set up your PIN in your Parcel Pending account.

Here are some special features of the Parcel Pending system:

• All couriers will deliver to the Parcel Pending locker system.
• Your package will be held for 7 days. After that time limit, your package will be returned to sender.
• You may deliver groceries and perishable items to the Package Pending lockers. Please make sure to pick them up within 2 days (48 hours) to avoid a fee from Housing Services.
• Fresh flower deliveries from local florists will be accepted by the Housing Services office at the Tidelands.
• For your security, the Parcel Pending package room has multiple cameras to record activity.
• For oversized packages that do not fit in a locker, the tenant will be responsible for being at home or present to sign for it. The tenant can also schedule the delivery for a convenient time when they are home. If this is not possible, the tenant can schedule the delivery with The Tidelands Housing office.

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Laundry Rooms
Laundry rooms are located on the 3rd and 5th floors of the 590 Minnesota building and the 3rd and 6th floors of the 600 Minnesota building. Each laundry room contains washers and dryers. The cost to wash a load of laundry is $1.50 and the cost to dry a load of laundry is $1.25.
To use the machines, tenants must purchase a WASH laundry card from the Add Value Station found in each of the buildings’ laundry rooms. WASH laundry cards cost $5.00 to purchase. Tenants may also use the Add Value Station to add money to their laundry card.

Please be considerate of your neighbors by cleaning up after yourself and removing your laundry promptly from washers and dryers. Report any custodial problems in the laundry rooms to Housing Services at 415-476-0000.

Laundry that is left in a machine for more than three days will be considered abandoned and will be removed, donated to charity or disposed of.
For laundry machine maintenance issues please call Web Laundry directly at 1-800-824-7780.
The Housing maintenance staff does not service the laundry machine washers/dryers or Add Value Machines.
Please note: You may not bring any type of laundry machine (washer or dryer) onto the property. You may only operate those laundry machines provided by the University.


Laundry Alert:
You can check to see how many machines are available to use from the comfort of your apartment by logging on to Laundry Alert.
Log-in using the ID: UCSF3297
You can also use this website to check on the status of your own laundry and have an email alert sent to you when your laundry is finished!

Laundry Locker:
“Laundry Locker” is a laundry pickup and delivery service that is available right here in each building at The Tidelands.
To use the service
1. Tenants put their laundry in a locker remove the key, and place an order online or by phone.
2. The Laundry Locker staff picks up the clothes and does your laundry and dry cleaning.
3. When the clean clothes are ready, the tenant is notified via email or text message. The tenant picks up their clothes, leaving the locker available for the next customer.
Laundry Lockers are located in 590 and 600 Minnesota Street building package rooms. All Tidelands fobs access these areas for the convenience of all tenants. Also, Laundry Locker does shoe repair!
For more information and pricing, go to the Laundry Locker website.

Cleaning Responsibilities
Tenants are responsible for the day-to-day cleaning of their unit. Students are required to straighten their own bedroom and to clean up after themselves in the kitchen, bathroom, laundry, dining, and living areas after each use. Please do not leave dirty dishes or cooking items on the countertops or in the sink. The range and kitchen counters should be thoroughly cleaned after each use. Bathroom surfaces should be wiped clean and bathtubs and sinks scrubbed as needed. Common living areas should be kept neat at all times.

Housing Services recommends that all of the housemates meet on a monthly basis and develop a cleaning schedule with the chores/responsibilities of each tenant clearly defined. If a cleaning schedule cannot be maintained, then the housemates should all contribute to the hiring of a cleaning service. We encourage you to research any cleaning company and get recommendations. Here’s a non-profit organization of active senior citizens who do custodial work in San Francisco. Self-Help for the Elderly Cleaning Service: online here or call (415) 677-7618

Pets
Pets (other than fish in five-gallon or less tanks) are not permitted in The Tidelands Housing complex. The pets of guests or visitors are also prohibited. Failure to comply with the “no pet policy” is a breach of your Housing agreement with the University and may result in the termination of your housing agreement. Tenants in violation will be responsible for cleaning and abatement due to allergens. This may include carpet replacement, repainting, and special cleaning services.

Pest Control
This policy is outlined in the Housing Agreement.

Pests and Extermination:
Only the University, and not Tenant, will provide extermination services for insects, spiders, and other pests. Upon Tenant’s request, the University will provide a one-time extermination for bed bug infestation at no additional charge. Tenant will pay for any additional extermination by the University as a direct result of Tenant’s negligence, poor hygiene, lack of cleanliness, or personal effects. Tenant shall to immediately report any pest infestation to Housing Services.

Bellhop Cart
Housing Services provides bell hop cart rentals for tenant use. A bellhop cart can be checked out from the Housing Services Office during normal business hours, Monday through Friday 8am-5pm. These will be available in both buildings on a first come, first served basis. They will be on the honor system and tenants will return them to the lobby when they are done using them.

Fire Alarms
Each unit is equipped with smoke detectors and a fire alarm system. If an alarm goes off, listen to the instructions. In case of a fire, immediately vacate the building and call the fire department at 911. Only the engineers or the Fire Department will be able to turn off the system.

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Furniture & Furnishings
Tidelands apartments include LVT wood plank flooring. All apartments are furnished. A refrigerator, induction stove, and combination microwave/oven are provided for tenant use. Please remember to only use pots and pans that work on induction stovetops.
Monthly cleaning with non-abrasive cleaners will help your appliances and apartment look like new. Residents should use their range hoods when cooking in order to reduce moisture, smells, and false fire alarms.
Window coverings are provided in all apartments. To avoid mold, please wipe away moisture and condensation build-up near and on all windows. Please do not replace window coverings, put up curtains, or remove screens. If you have any problems with your window coverings, please contact Housing Services.
The Housing Contract that you signed holds the tenant responsible for all appliances and fixtures in your apartment.

Appliance Manuals
Your cooktop is an induction heated cooktop, which means you can use pots and pans that work with induction heat.
To learn more about your cooktop, read the manual here.

Your microwave is a convection microwave oven combination! It microwaves and cooks like an oven.
To learn more about your microwave oven, read the manual here.

Learn how to control the thermostat in your unit by reading the user manual here.

If you have any questions about your refrigerator, read the manual here.

If you plan on using the TV in the 2nd floor lounge at 590 Minnesota Street, please refer to these instructions.


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Shuttle Service
Transportation Services, a unit of Campus Life Services, offers an extensive shuttle network that spans the various UCSF campuses and sites. The nearest shuttle stop to The Tidelands is the Green shuttle at 654 Minnesota Street. Additional occupants in studios who are not affiliated with UCSF will be issued a shuttle pass to be able to access the shuttles
Up to date shuttle schedules can be found online here.

Bicycle Parking
The Tidelands complex is equipped with a limited amount of indoor bicycle parking spots in each of the two buildings. Bicycle parking is for Tidelands Housing tenants and additional occupants only. Tenants must register their bike with the UCSF Parking and Transportation office if bringing it with them to The Tidelands. Tidelands Housing bicycle parking is on a first come first served basis.
Please note that storage of any other items (e.g. tire pumps, helmets, bike equipment, other belongings, etc…) in the bicycle parking area is prohibited. Please leave this community space clean!

Bicycle racks in and around the complex are also available. When parking or storing your bicycle, please make sure to follow the UCSF Housing Bicycle Policy to prevent crime and maintain safety while your bicycle is on UCSF Housing properties.
For your protection, UCSF registration stickers are required on all bicycles parked on or in the UCSF Housing properties. Free bicycle registration is available through UCSF Transportation Services.

Bicycles must be properly secured and locked to the bike racks. Bicycles that are unsecured and look neglected are considered abandoned. Abandoned bikes will be tagged and possibly impounded.

Bicycles not in compliance with the above rules will be tagged. The owner has two weeks from the tagged date to take the necessary actions described on the tag to be compliant. If the owner of the bicycle does not remedy the problem, the bicycle will be impounded.  Unclaimed impounded bicycles will be auctioned through UCSF Transportation Services 415-476‐1511.  The UCSF Police Department recommends using a u-lock to secure your bike as cable or chain locks can be easily cut. Please be careful not to lock another tenant’s bike to yours.

Motorized bikes are not permitted in the courtyard or in the buildings. The storage of bicycles in or under stairwells is prohibited. Visit this page for more information or visit Housing Services about obtaining a bicycle storage application.

Courtyard
The gated courtyards have been provided for the enjoyment of all Tidelands Housing tenants. Please be respectful of the shared space and do not leave personal items in the courtyard. Please dispose of all waste in the appropriately provided receptacles.
Please note that grills, pets, and motorized vehicles such as motorcycles are not allowed in the courtyard.

Tidelands Community Room Rental
Tenants of The Tidelands may reserve the Pelican or Sandpiper Community Rooms for personal use at no charge. More information to come.

Retail Services
Retail Services, a unit of Campus Life Services, provides on-campus dining, 19 shopping, and banking services to the faculty, staff, and students at UCSF. The department goal is to bring value, convenience, and variety to the UCSF community and enhance the quality of life on campus.  See all of their services on the Retail Services Webpage.
**Retail Services also co-sponsors a Farmer’s Market in conjunction with the Pacific Coasts Farmer’s Market Association. The Farmer’s Market is held every Wednesday during the Spring, Summer and Fall at Mission Bay from 10am–2pm**

Copy Room Information
To add funds, go to: dmwebpay.ucsf.edu                
To print, go to: myprint.ucsf.edu
UCSF affiliates: log on using your UCSF username and password (do not enter email address, domain CAMPUS, UCSFMC, SOM, etc.)
Non-UCSF affiliates: access from the UCSF network to create a new account & to print
Single-sided black & white prints: 12₵, double-sided black & white: 23₵, single-sided color: 25₵, double-sided, color: 49₵

Report any issues to UCSF Documents & Media, 415-476-5725 (myprint account & printing from account), 415-476-5900 (Xerox machine) or .(JavaScript must be enabled to view this email address) 

Mini Fitness Center
The Tidelands Mini Fitness Center, located in the 590 Minnesota Street building first floor, features state-of-the-art equipment, a TRX station, and weight training area. This center is only for tenants of The Tidelands. The Mini Fitness Center is open 24 hours a day.

Vacating Instructions
All tenants vacating a UCSF housing facility must check out with Housing Services before leaving campus housing. At the time of checkout, please complete the process in the “Move-Out” tab on your Tenant Portal, return all keys, and pay any outstanding charges. After hours, keys may be dropped in the drop box in the lobby of the 590 Minnesota Building.
Please leave the apartment in a safe and proper condition and as found. If you wish to terminate your housing agreement early, please read the termination clause of the housing agreement.


Tenant Responsibilities

Mindful Neighbors:
Housing Services strives to provide housing that is conducive to learning and family living. UCSF Housing is home to people who work all hours of the day. Please be mindful not to make noise that will disturb your neighbors.

Problem Resolution Center:
You may want to seek the help of a facilitator who can help in this area. As per the Tenant Agreement, Housing Services isn’t equipped to negotiate tenant-to-tenant conflicts, the University does have a Problem Resolution Center for mediation.
Here is a link which provides more information about this service: http://worklife.ucsf.edu/resolve/
The University of California, San Francisco (UCSF) is committed to providing individuals with a safe, neutral process for the resolution of conflict. The Problem Resolution Center (PRC), launched in Fall 1998 as one of the Supportive Work Environment Initiatives, is a resource for all individuals of the UCSF community for mediation and facilitating communication. Collaboration with other UCSF resources has expanded options for conflict resolution and teachings on conflict management.


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