Tenant Portal & Rent Payment Information

Access Your Tenant Portal

The online Tenant Portal feature allows tenants to access their rental statement and make payments online.  To use the system, you will need the email address you used when you applied for UCSF Housing and the password, which was emailed to you when you created an account to submit the Housing application. If you’ve forgotten what email address you used when you signed up, please call the Housing Office at 415-514-4550 or email .(JavaScript must be enabled to view this email address). To view your statement in the portal, click on “Accounts.”

Rent along with any additional charges for parking, keys, maintenance, etc. is due on the 1st of every month. Late fees are assessed if your balance is not paid in full by the 7th of the month. If the 7th falls on a weekend, you have until the next business day to pay.

What options do I have to make rent payments?

PAY WITH A CREDIT OR DEBIT CARD MONTHLY
Pros:
• Know what you are paying for!
• View your account balance, charges, and payment history.
• Split the payments between multiple credit cards (ideal for roommates)
• Pay with a different card each month
• View/print entire account history
Cons:
• You must remember to make your payment before the 7th. Payments are not automatic. It is your responsibility to pay your rent before the due date, regardless if you receive a reminder from us or not.
• You may be charged a convenience fee which is assessed and collected by the VISA/MC network.


PAY WITH A CHECK
We only accept check payments at the Mission Bay office during regular business hours OR by mail.
Pros:
• Pay from different bank accounts with multiple checks (ideal for roommates)
• Have a receipt automatically printed or emailed to you to confirm that your payment was made
• Front desk staff can explain account/billing questions in person
Cons:
• You must remember to make your payment before the due date.
• Mailed checks must be received by the 7th of the month or be post-marked by the 1st of the month to avoid late fees.
• In office payments must be made during regular business hours ONLY:  Monday – Friday 8:00 am – 5:00 pm
• Checks are only accepted at our Mission Bay office


SET UP AUTOPAY:
Pros:
• Set it and forget it!  You don’t have to remember to pay your rent every month.
• You will not have to pay a processing fee by the VISA/MC network.
Cons:
• You are responsible for making sure your credit card information is up to date. If your card expires or is lost or stolen, you are still responsible for informing us and paying your balance by the due date using the other methods.
• You do not receive receipts/confirmations for automatic payments.
• Autopay runs once each month, if your credit card is declined, we cannot run the card again.

Read more about the Electronic Funds Transfer and VISA/MC changes coming soon.

PLEASE NOTE:
• Housing Services will not take credit card payments over the phone, and will not accept faxed, mailed or emailed credit card information.
• Advance Payments - if you would like to rent in advance (before the 1st of the month, or for several months at once) you can only do so by check, in the Mission Bay Housing Office.

 

More Information

*Please note that you must either use a secured wifi network, like ucsfwpa, or the ethernet in order to access the Tenant Accounts feature.
All tenants MUST put PG&E in their name (except Irving and all shared housing). To place electricity in your name contact PG&E at 1-800-743-5000.

If you are in a Faculty single family home, you will need to have the water bill established in your name. San Francisco Water can be reached at (415) 551-3000.

Below are some fields that tenants may want to update:
Profile: Includes your UCID, cell phone number, email address, and permanent address.
Emergency Contact: Revises the information you provided when you signed your UCSF Housing lease agreement.
Mission Person Contact: Revises the information you provided when you signed your UCSF Housing lease agreement.

To do this click “Payments, Forms, Updates” and then select the “Forms and Updates” button.
You may type in new information and click “submit” to update your information.
Please note the system will not let you delete any existing data and submit a blank form.