Safety & Security

Safety & Security

We want all of our tenants to have a safe and enjoyable stay. To help ensure the safety of yourself and your neighbors, please adhere to the following policies and guidelines.

Be aware of your surroundings and report any suspicious activity to UC Police and/or Housing Services immediately. Blue UC Police emergency buttons are located around the complex for use in an emergency. The UC Police may be reached at 415-476-1414 in the event of a non-emergency.

Keep your apartment door locked at all times. If you use trash and/or laundry rooms, be sure the door to each room locks behind you. Never prop open doors to the buildings. Report lost keys to Housing Services.

If You Are Locked Out

If a tenant is locked out, the tenant or additional occupants on the lease may check out a temporary key at no cost from Housing Services during regular business hours. If the tenant fails to return the temporary key within 2 business days, the key will be considered lost, and the tenant will be charged accordingly.

During non-business hours, Parnassus tenants may contact UCSF Police at (415) 476-1414 and Mission Bay tenants may contact the Mission Bay security desk at (415) 317-7899. Tidelands tenants may contact the Tidelands security desk at (415) 680-6105. UCSF Police charge a fee for this service that is billed through Housing Services, and a $25 fee will be added to the tenant’s account for each lockout incident. The lock-out fee will be waived a maximum of two times during the entire period of the tenancy.

Fire Safety

It is important that you know what to do in the event of a fire.  Housing Services encourages all tenants to take the following Housing Fire & Life Safety Training here. Additional resources for fire prevention can be found here.

UCSF is a smoke-free campus
Smoking is prohibited on University-owned or leased property. That includes inside buildings, vehicles, and moving equipment. This policy applies to all members of the campus community, at all UCSF sites.

For more information on fire safety and fire alarm information, review this page.

Preparing for Emergencies

Emergency Alerts
To sign up for emergency alerts on or near UCSF campuses, click here to fill out your contact information.
Warn Me

In The Event of a Disaster or Emergency

In the event of a disaster or emergency, Housing Services will work to return buildings to livable conditions. This includes structural repair and restoration of water and electricity. However, based on the severity of the situation, it may take a significant amount of time to fully restore these services. Tenants are responsible for providing their own emergency supplies.

Helpful sites to ensure you are prepared:

* WarnMe (see above)
* Alert SF
* UCSF Police - Disaster Preparedness
* List of supplies needed:

UCSF Housing Services Missing Persons Policy & Protocol

All tenants will have an opportunity to identify an Emergency Contact Person on their Housing Agreement. This person will also be contacted in the event that the tenant is missing. Please remember to update your missing persons contact info in your Tenant Portal.
Please see the entire Missing Persons Policy & Protocol.

To file a Missing Person Report
Please contact the UC Police Department at 415-476-1414. You may also visit the UC Police Department website for more information. Please note that UCSF Housing Services does not investigate missing person reports.


Evacuation plans are posted on each floor and red pull stations are provided throughout the complex. Pull stations alert the SF Fire Department and the UCPD. You should familiarize yourself with evacuation plans and pull stations. Please monitor your children around pull stations. The SF Fire Department charges Housing Services $1700+ per call and we will charge tenants for unlawful use of fire equipment.

In the event of a fire, tenants should activate a pull station and call 911 if possible. Planning ahead is the key to fire prevention. Identify your nearest evacuation route upon move-in. Learn these “must knows” to help increase your chances of survival in a fire. (Source: FDNY High Rise Safety Tips)

1. Know the layout of your floor and building
2. Know the location of all stair exits on your floor.
3. Know the number of doors between your apartment and the exit stairs. This is essential knowledge when accessing an exit in the dark.
4. Know where your apartment key is located. Take the key with you if you are forced to evacuate.
5. Know the location of all fire alarm pull stations.

Evacuation Information
In the event of an emergency, tenants may be asked to leave their homes. Please follow the evacuation procedures:

Mission Bay:
North Building: Exit using one of the two stairways. Gather in center area of Plaza at Gene Friend Way. Do not gather in the courtyard.

South Building: Exit using one of the two stairways. Stairway 2 (West) from floors 7-3 exits across a bridge into the West Housing. Gather across Nelson Rising Way in the courtyard between Smith Cardiovascular and Helen Diller buildings. Do not gather in the courtyard.

East Building: Exit using one of the two stairways. Gather across Plaza at Gene Friend Way, closer to 4th Street. Do not gather in the courtyard.

West Building: Exit using one of the two stairways. Gather across Plaza at Gene Friend Way, closer to 3th Street. Do not gather in the courtyard.

Parnassus, Aldea: Exit the building using the stairs. Gather far enough away from the building to allow first responders to access the building. Alternative location is near 80 Behr, only if safe.

Parnassus, Avenues: Exit the building using the stairs. Gather far enough away from the building to allow first responders to access the buildings. Alternate location is 3rd Ave at Irving Street.

Tidelands: Exit using one of the two stairways. Gather at Esprit Park on the corner of Minnesota and 19th Streets.

Clery Act: UCSF Police Campus Security & Safety Reports

In compliance with the Jeanne Clery Act, the UCPD provides an annual report of campus crime statistics and a Campus Security & Personal Safety report.

Contagious Disease Policy

In an effort to support volunteers and to allay concerns within our community, Housing Services is following the guidelines recommended by the CDC, local health authorities and campus administration.

For information on COVID-19, visit the UCSF resource site here.

Campus Security Information


UCSF Police Department (from campus telephones): Dial 911
On Campus Emergency (from cell phone): 415-476-6911
UCSF Police Non-Emergency: 415-476-1414
Non-Emergency Investigations: 415-476-5174
Emergency Maintenance Requests: 415-476-2021
San Francisco Police Department: 911
San Francisco Police Department Non-Emergency: 415-553-0123
Walking Escort and Night Shuttle Escort: 415-476-1414
Medical Center Security Services (Parnassus): 415-888-7890
Parnassus Night Shuttle Escort: 415-476-1414
UCPD Lost & Found Hotline: 415-476-2454
UCSF Shuttle Info Hotline: 415-476-GOGO