Online Tenant Handbook for Parnassus

Everything You Need To Know About Living in UCSF Housing

Welcome. Housing Services would like to welcome you and your family. Our community includes students, postdoctoral scholars, resident-interns/clinical fellows and faculty. We are delighted to have you!

Housing Services is a department within Campus Life Services, a division of the University focused on making life better for the UCSF community.


Please visit the Safety & Security Page to review everything you need to know about what to do in an emergency.

Please visit the Tenant Portal & Rent Payment Info page to review your options for rent payment.

We encourage you to visit this page to review your renter’s insurance options.


Table of Contents
Deposit
Move-In Inspection
Keys
Utilities
      Trash, Recycling, & Compost
Furniture & Storage
      Window Coverings
Mail
Laundry
Cleaning
      Pest Control
      Mold Information
      Pets
Aldea Center
Playground
Fire Alarms
Parking & Transportation
      Shuttles
      Parking Security
      Bicycle Parking
Vacating
Tenant Responsibilities

Deposit
A security deposit is not required in UCSF Housing. If there are damages after move-out, you will be billed within 21 days of your departure.

Move-In Inspection
Upon collecting keys to a unit, tenants can access the Move-In Inspection on their Tenant Portal. This report is designed to protect the tenant by asking them to validate the condition of the unit. If the tenant fails to validate the report within three (3) days of keys being collected, it will be understood that condition of the unit is in good condition and the resident becomes responsible for any damage or missing items (for furnished units) after the move in date.

Keys at Aldea
Tenants of the 1BD and 2BD apartments will receive two sets of keys for their apartment and mailbox. Tenants of the Jr. 1BD apartments will receive one set of keys that includes an apartment entry key, a laundry room key, and a mailbox key. When vacating, residents must return all keys. Residents who fail to return keys will be charged for the costs of replacing the lock(s) and the keys(s). This charge can be very expensive. Locks are required to be changed when a tenant loses a front door key(s) and the tenant is billed for the costs.
Tenants must notify Housing Services when any person moves into, or out of, your property. This is so that Housing Services knows who is living on the property, and who has the right to check out your keys. This also helps the Fire Department or Police locate people in the event of an emergency or disaster.
PLEASE NOTE: For standard 1-2 bedrooms, the laundry and storage room key is the same key as your front door key. If you lose this key you will need to have the lock for your apartment changed, and possibly the laundry and storage room as well. Charges billed for lost keys and lock replacement are a minimum of $300.

Keys at Irving Street
Each tenant will be issued an apartment entrance key, a bedroom key, and a mailbox key. A key fob will be issued to the tenant for the building front door entrance. When vacating, residents must return all keys. Residents who fail to return keys will be charged for the costs of replacing the lock(s) and the keys(s). This charge can be very expensive. Locks are required to be changed when a tenant loses a front door key(s) and the tenant is billed for the costs.

Keys at the Avenues
Each tenant checks out keys for the front entrance and for their room door. When vacating Avenue Housing, tenants must return all keys. Tenants who fail to return keys will be charged for the cost of replacing the lock(s) and the keys(s). This charge can be very expensive. Please note: some houses have additional doors (i.e. basement) that are also opened by the front door key and will need lock replacement if the key is lost. Locks are required to be changed when a tenant loses a key(s) and the tenant is billed for the costs.

Keys at Faculty Housing
Tenants are supplied with (2) sets of keys to their house. If additional keys are needed, please contact Housing Services.
When vacating Avenue Housing, tenants must return all keys. Tenants who fail to return keys will be charged for the costs of replacing the lock(s) and the keys(s). This charge can be very expensive. Locks are required to be changed when a tenant loses a front door key(s) and the tenant is billed for the costs.

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Utilities
Appliances in your apartment are powered by electricity. Housing Services does not pay for electricity, unless otherwise noted (electricity is included in the rental rates for shared 4-bedroom apartments, Shared Avenue Houses and 145 Irving Street shared 2-bedrooms). You are responsible for putting the bill in your name with service starting on your contract date, regardless of when you move-in. Failure to do so will result in a $40 maintenance fee in addition to the usage charges for each month UCSF has to pay the bill. If you do not have a United States Social Security number, you will have to go in person to a PG&E location upon arrival to create an account. Please Note: It is standard for PG&E to ask for a security deposit if you are a first time customer with them, don’t have a credit history, or a social security number. They will return your deposit once you close your account and it has been paid off in full.
Trash removal and water fees are covered by Housing Services. Each apartment is pre-wired with two (2) phone lines. Tenants should contact AT&T at 800.288.2020 directly for service.
PLEASE NOTE: Utility room keys are available for check out with valid photo I.D. from the Housing Services office. Tenants are responsible for checking out a utility key set prior to cable installation. The utility room is located on the ground floor of each building. Jr. 1bd utility access is in the laundry room.

Utilities at Faculty Housing
Tenants living in our faculty homes need to transfer water and electricity utilities upon moving in and must be contracted on an individual basis with the appropriate company, see below.
PG&E (power): 1-800-743-5000.
San Francisco Water Dept.: 415-351-3399

Light and Heater Usages
In an effort to conserve energy, we would like to send a friendly reminder to turn off your lights and heaters when you aren’t home. Thank you for doing your part to conserve!

Heat and Thermostat at Aldea
Heat is supplied by an electric baseboard unit in each room. Heat is turned on at the baseboard unit. 20 and 30 Adolph Sutro Court have thermostat control of their heating system, as required by American Disability Act (ADA) regulations.
Please Note: Do not allow your child(ren) to stick anything (fingers, crayons, etc.) into these units—they are HOT!

Trash, Recycling and Composting at Aldea

Trash removal is the responsibility of all residents. Each person in shared houses must do their part in removing waste from bathroom, kitchens, bedrooms etc. Trash cans should be lined with plastic bags. There are 3 bins; trash, recycling, and compost. Please do not put plastic bags in the compost. Proper sorting is required. Tenants may be charged a fee for cleaning, removal or disposal of items left behind. Tenants must use trash bags for the trash they plan on throwing down the chutes.

Five Trash Pick Up Locations:
*In parking area of Adolph Sutro Court
*West corner of Johnstone Drive and Behr Avenue
*Near 50 Johnstone Drive.
*Southside of Behr Ave, between 85 and 95 Behr.
*Johnstone Drive and Medical Center Way.

All tenants are required to participate in the recycling program. Recycling bins are located in the trash pick up locations and are labeled. The blue bin is for all recycling and the green bin is for compost. Collection occurs weekly.
Additionally, free compost containers for use indoors can be obtained from the UCSF Recycling Office or you can submit a maintenance request and we will provide you with one, while supplies last. These containers are 12” high, 12” deep and 9” across.
For more information please call the UCSF Recycling program at (415)502-6808.

Trash and Recycling at Irving Street
Trash removal is the responsibility of the residents. Each student must do his or her part in removing waste from the kitchen, bathroom and their bedroom to the trash room on the ground floor. Trash cans in the house should be lined with plastic bags. When the garbage bag is two-thirds full, tie it closed and place it in the trash room on the ground floor. Do not overfill trash bags or let waste accumulate anywhere in the apartment. The trash room is located on the ground floor, please place garbage in the appropriate trash bins (the black bin is for trash). Garbage collection occurs weekly on Mondays.
The city of S.F. requires that all city residents will participate in the recycling and composting program. Recycling and composting bins are provided in or near residential buildings. The blue container is for bottles, aluminum cans, paper, and approved plastic. The green container is for compostables. Proper sorting of recyclables, compostables, and trash is required. Tenant may be charged a fee for cleaning, removal, disposal, recycling or composting separation, or processing for any work the University provides as a result of Tenant’s failure to sort and dispose of recyclables and compostables.

Trash and Recycling at the Avenues
Trash removal is the responsibility of the residents. Each student must do his or her part in removing waste from the kitchen, bathroom and their bedroom to the trash room on the ground floor. Trash cans in the house should be lined with plastic bags. When the garbage
bag is two-thirds full, tie it closed and place it in the trash room on the ground floor. Do not overfill trash bags or let waste accumulate anywhere in the apartment. The trash room is located on the ground floor, please place garbage in the appropriate trash bins (the black bin is for trash). Garbage collection occurs weekly on Mondays.
Tenants will participate in the recycling and composting program. Recycling and composting bins are provided in or near residential buildings. The blue container is for bottles, aluminum cans, paper, and approved plastic. The green container is for compostables. Proper sorting of recyclables, compostables, and trash is required. Tenant may be charged a fee for cleaning, removal, disposal, recycling or composting separation, or processing for any work the University provides as a result of Tenant’s failure to sort and dispose of recyclables and compostable.

Trash and Recycling at Faculty Housing

Sunset Scavenger picks up trash on Fifth Avenue on Tuesday morning. Please place trash on the curb on Monday evening for the Tuesday morning pick-up. Waste management is paid for by the University and is picked up by Sunset Scavenger. If you have questions about trash services you can contact Sunset Scavenger at 415-330-1300. All tenants are encouraged to recycle. Recycling is also a service provided by Sunset Scavenger and questions or concerns can be directed to them.

Avenue Housing Furniture & Storage
Each house contains fully furnished common areas consisting of a living room, kitchen, dining room, and bathrooms. In addition, each bedroom is furnished with an extra long twin captain bed, bookshelf, chest, desk, and desk chair. Furniture styles and sizes vary from one house to another. All rooms are rented “as is” and no additional furniture is allowed in the living room or dining room. If you chose to bring your own bed, you will need to find off-campus public storage for the bed we provided. Storage of personal items, with exception of laundry products or bicycles, are not allowed in basements or garages.

Window Coverings
Window coverings are provided in all apartments. To avoid mold, please wipe away moisture and condensation build-up near and on all windows. Please do not replace window coverings, put up curtains, or remove screens. If you have any problems with your window coverings, please contact Housing Services.


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Mail at Aldea
UCSF and Housing Services have no control over the mail that is delivered to your apartment mailbox. Mail comes directly from the U.S. Postal Service. If you experience problems, please contact the USPS postmaster at 5262 Diamond Heights Blvd. (415) 550-7059. Your zip code is 94131.
UCSF provides you with a key to your mailbox that corresponds with your space assignment. Upon move-in, you should put your name on a label and place it on the floor of your mailbox. This will help the postal carrier in sorting mail properly. Upon move-out, you are required to submit a change of address notification with BOTH the US Post Office AND Housing Services.
Larger packages should be delivered when you are home or when you can set up a service to take packages for you. We recommend www.doorman.it.

Mail at Irving Street, the Avenues & Faculty Housing
UCSF and Housing Services have no control over the mail that is delivered to your apartment mailbox—it comes directly from the U.S. Postal Service. If you experience problems, please contact the USPS postmaster at 821 Irving Street, (415) 759-6652. Your zip code is 94122.
UCSF provides you with a key to your mailbox. This mailbox corresponds with your space assignment.
Upon move-in, you should put your name on a label and place it on the front of your mailbox. This will help the postal carrier in sorting mail properly. Upon move-out, you are required to submit a change of address notification with BOTH the US Post Office AND Housing Services.
Larger packages should be delivered when you are home or when you can set up a service to take packages for you. www.doorman.it is one recommendation.

Laundry Facilities at Aldea
Washers and dryers are located in each building. The cost per wash is $1.50 and the cost for the dryer is $1.25. The machines are operated by a laundry card that must be purchased from machines located in 90 Behr and 20 Adolph Sutro Court buildings. Your key will open these doors to allow access to the machines. Washing machines work best with high efficiency “h.e.” concentrated detergent and prevent machine breakdown. If there are service problems with the washers and dryers, call WEB laundry service at 1-800-824-7780 for repair service or assistance.
Tenants may not bring any type of laundry machine (washer or dryer) into the Rental Property. Tenant may operate only those laundry machines provided by the University.

Laundry Facilities at Irving Street
Laundry facilities are located on the ground floor. Tenants can purchase and add value to a card by using the designated Add Value Station. To add value to your card, simply insert your laundry chip card into the Add Value Station and follow the instructions on the screen. Each Add Value Station accepts credit cards. If there are problems with the washers and dryers, call WASH Laundry Service at 1-800-824-7780. Please be considerate of your neighbors and clean up after yourself. Washing machines work best with high efficiency “h.e.” concentrated detergent and prevent machine breakdown.

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Cleaning Responsibilities
Tenants are responsible for the day-to-day cleaning of their house. Students are required to straighten their own bedroom and to clean up after themselves in the kitchen, bathroom, laundry, dining, and living areas after each use. Please do not leave dirty dishes or cooking items on the countertops or in the sink. The range and kitchen counters should be thoroughly cleaned after each use. Bathroom surfaces should be wiped clean and bathtubs and sinks scrubbed as needed. Common living areas should be kept neat at all times.

Housing Services recommends that all of the housemates meet on a monthly basis and develop a cleaning schedule with the chores/responsibilities of each tenant clearly defined. If a cleaning schedule cannot be maintained, then the housemates should all contribute to the hiring of a cleaning service. We encourage you to research any cleaning company and get recommendations. Here’s a non-profit organization of active senior citizens who do custodial work in San Francisco. Self-Help for the Elderly Cleaning Service: (415) 677-7618
http://www.selfhelpelderly.org/clean. You may also consult the Yellow Pages for other resources.

Routine House Inspections will be conducted three times a year by the Housing Services Staff. Tenants will be notified prior to the inspections and if the facilities are not clean or damage is found to have occurred, the residents responsible will be charged for cleaning and repair fees.

Pest Control
This policy is outlined in the Housing Agreement.
Pests and Extermination:
Only the University, and not Tenant, will provide extermination services for insects, spiders, and other pests. Upon Tenant’s request, the University will provide a one-time extermination for bed bug infestation at no additional charge. Tenant will pay for any additional extermination by the University as a direct result of Tenant’s negligence, poor hygiene, lack of cleanliness, or personal effects. Tenant shall to immediately report any pest infestation to Housing Services.” Terminix pest treatments can be very expensive, which is why it is extremely important to follow the “10 Steps to Successful Bed Bug Elimination - Occupant Preparation Requirements” prior to your treatment this information will be given to you.

Aldea Mold Information
Aldea San Miguel is located in a coastal forest, a humid and we environment. This may cause moisture and condensation to accumulate in the apartments. As a result, mold and mildew may form in the bathrooms, inside kitchen cabinets, around laundry rooms, and near window frames.
Certain strains of mold in the San Francisco area are known to be toxic to human beings. It is very important to prevent mold and to eradicate it. To learn more about mold prevention in your home, please go to http://epa.gov/mold/

Improved air circulation may prevent mold in your apartment:
• make sure that the bathroom fan is on when showering or bathing
• open the kitchen window and turn on the hood fan when cooking
• when possible, keep windows open a minimum of 1/8 of an inch
• report all leaks and floods to Housing Services for repair
If your apartment is very humid, you may want to purchase a dehumidifier to help control moisture in your apartment.
To prevent mold and mildew you should clean the windowsills on a regular basis, and wipe up condensation that forms in the windowsills. By doing some mild cleaning and prevention, you can avoid the problem of having mold and mildew in your apartment.
Should mildew or mold begin to form in your windowsills or bathroom, remove it with a bleach-based cleaner, or water/bleach solution. For more environmentally-friendly and less toxic alternatives to bleach, use “oxy” oxygen-based products available from local grocers and hardware stores. You may also try a combination of Borax, baking soda and lemon juice to form an excellent cleaner and disinfectant.

Pets
Pets (other than fish in five-gallon or less tanks) are not permitted in the Mission Bay Housing complex. The pets of guests or visitors are also prohibited. Failure to comply with the “no pet policy” is a breach of your Housing agreement with the University and may result in the termination of your housing agreement. Tenants in violation will be responsible for cleaning and abatement due to allergens. This may include carpet replacement, repainting, and special cleaning services.

Aldea Center Rental
Tenants of Aldea San Miguel housing may reserve the Aldea Center for personal use at no charge. Read more about renting the center here.

Playground

A playground is located on Behr Drive near 75 Behr Drive.
Please supervise your child(ren) in this area.
If there is a problem with the play structure, please submit a repair request online here.

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Fire Alarms at Faculty Housing
Each house is equipped with smoke detectors and a fire alarm system. In addition, fire extinguishers are located throughout the house. In case of a fire, immediately vacate the building and call the fire department at 911. If the building’s alarm system is activated and there is not a fire, call 476-2021. Only the engineers or the Fire Department will be able to turn off the system.

Parking & Transportation
Parking at Aldea
Tenants are limited to one (1) assigned parking space within the complex. A residential parking permit must be displayed on the rear view mirror of your vehicle at all times.
A limited number of second vehicle parking spaces are available, and these may be rented for a fee of $78 per month. Please contact Housing Services at 476-2231 for availability and information on obtaining a second permit. Street parking on Clarendon Drive is also available.
Lost parking permits will be replaced for $40.00 for each occurrence.

Guest Parking Policy:
Guest parking is limited to 4 hours at a time. Please respect this policy as cars parked over 4 hours will be cited. The guest-parking permit provided by Housing Services must be visibly displayed in the vehicle. Guest parking is limited and all visitors must use spaces designated as “guest” parking. Extended parking permits (limited to 14 days in every three-month period) can be obtained from the Housing Services Office and must be displayed with a guest-parking permit. Tenants are not permitted to park in designated guest parking spaces. Due to a limited supply of guest parking spots at Aldea, tenant’s guest can park on nearby Clarendon Avenue for longer periods of time.

Parnassus Parking Regulations for Current Tenants
Housing Services enforces parking regulations at all Parnassus Campus Housing facilities.

Parking at Irving Street
Due to an agreement between UCSF and the City of San Francisco, tenants at 145 Irving Street may not obtain a university permit or a city permit (SFMTA) for street parking. Tenants at 145 Irving Street are discouraged from bringing a car to campus.

Parking at the Avenues
Avenue tenants are not provided parking within Housing Services. Tenants are discouraged from bringing a car to campus. Tenants who live on 3rd Avenue, 5th Avenue, or Kirkham Street may obtain a street parking permit at the San Francisco Municipal Transportation Authority, http://www.sfmta.com/services/permits-citations/parking-permits.

There is no guest parking at the Avenue Houses. Please observe city street parking restrictions that are posted on street signs. Some Avenue Houses driveways are reserved for Housing/Facilities staff vehicles. These driveways are designated with a sign on the garage door.
Parking in these spaces are not available for tenants or neighbors at any time. For garages with no sign on the door, the space in front of those garages belongs to the tenant who has been assigned the garage space – not to the tenants who live in the residence.

Parking Ticket Processing & Appeals:
For tickets issued by the City of San Francisco, go to http://www.sfmta.com/services/permits-citations.

Parking at Faculty Housing

Please refer to individual agreement guidelines regarding parking.

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Shuttle Service
The Aldea shuttle is available M-F from 6:40 a.m. to 6:40 p.m. to transport Aldea residents to and from the Parnassus campus. After 6:30 p.m. students must call dispatch to catch the Westbound Van in front of the hospital for transport to Aldea.
Please Note: Shuttle Services do not operate on the weekends during the day. Evening Service begins at 5:05 p.m. until 12:00 a.m for the westbound van.
For more information, shuttle schedules or questions please contact the office of Parking and Transportation at 476-4646 or visit their website at this site.
You will be given a shuttle pass from the housing office for the Aldea shuttle.
If lost or stolen there will be a $30 fee to replace the pass.

Parking Security
Housing Services does not patrol parking areas and does not provide insurance for automobile damage, burglary or theft. Please do not leave personal belongings in plain view in your car, since break-ins occur frequently in San Francisco. Report any suspicious characters or activity to UC Police, 476-1414. Tenants are advised to purchase automobile insurance and renters insurance to cover losses.

Bicycles and Storage at Aldea

The storage room is located on the ground level just off the courtyard next to the laundry room. Each apartment is provided with its own caged area (identified by apartment number) which is approximately 10 square feet of storage (4 feet deep, 2 feet wide, 8 feet high). Residents are responsible for supplying their own locks. Please do not store items in contact with the sprinkler heads in this area. Allow a minimum of 18” clearance from the sprinkler head.

Please note:
Tenants should use the bike racks in the courtyard to store their bicycles (not under stairways), no mopeds or motorcycles are allowed to be parked in the courtyards. Jr. 1bd have a separate key for the laundry and storage rooms. 1bd and 2bd front door key have access to the laundry and storage rooms.

Bikes must be registered with UCSF Parking and Transportation Services and must have a valid permit displayed on each bike. Register your bike with the UCSF Parking and Transportation office before obtaining a bicycle space. UCSF Parking and Transportation office, 415-476-1513 or fax the application from their website to fax 415-476-0499.

Bicycle Storage at Irving Street
145 Irving Street Apartments are equipped with indoor bicycle storage on the ground floor of the building. Bicycle storage is for building tenants only who must register their bike with the UCSF Parking and Transportation office before obtaining a bicycle space.
You may contact UCSF Parking and Transportation office, 415-476-1513 or fax the application from their website to fax 476-0499.
Spaces for bicycle storage are issued on a first come first serve. Please be sure to secure your bike at all times.

Bicycle Storage at the Avenues
Tenants agree that hallways, stairways, and other common passageways are for entry and exit only and can not be obstructed by placing or storing property, including plants, in them. Storage of personal items, with exception of laundry products or bicycles, are not allowed in basements or garages. The University is not responsible for theft and encourages you to purchase Renter’s Insurance.

Vacating Instructions:
All tenants vacating a UCSF housing facility must check out with Housing Services before leaving campus housing. At the time of checkout, please complete the process in the “Move-Out” tab on your Tenant Portal, return all keys, and pay any outstanding charges. After hours, keys may be dropped in the drop box outside of 30 Adolph Sutro Court.
Please leave the apartment in a safe and proper condition and as found. If you wish to terminate your housing agreement early, please read the termination clause of the housing agreement.


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Tenant Responsibilities

Mindful Neighbors:
Housing Services strives to provide housing that is conducive to learning and family living. UCSF Housing is home to people who work all hours of the day. Please be mindful not to make noise that will disturb your neighbors.

Problem Resolution Center:
You may want to seek the help of a facilitator who can help in this area. As per the Tenant Agreement, Housing Services isn’t equipped to negotiate tenant-to-tenant conflicts, the University does have a Problem Resolution Center for mediation.
Here is a link which provides more information about this service.
The University of California, San Francisco (UCSF) is committed to providing individuals with a safe, neutral process for the resolution of conflict. The Problem Resolution Center (PRC), launched in Fall 1998 as one of the Supportive Work Environment Initiatives, is a resource for all individuals of the UCSF community for mediation and facilitating communication. Collaboration with other UCSF resources has expanded options for conflict resolution and teachings on conflict management.

Pest Control:
This policy is outlined in the Housing Agreement:
37. Pests and Extermination
37.1 Extermination Services. Extermination services, including choice of contractors and treatments, will be determined by Housing Services in all cases.
37.2 Exterminations at University’s cost. Only the University, and not Tenant, will provide extermination services at no additional charge to Tenant for rodents, insects, spiders and other pests except as described in section
37.3 below. Tenant shall immediately report any pest infestation to Housing Services. Upon Tenant’s request, the University will provide a one-time extermination for infestations at no additional charge, provided that a pest infestation has been confirmed by the University’s extermination contractors.
37.3 Exterminations at Tenant’s cost. After the initial extermination, Tenant will pay for any additional extermination by the University when the University deems such additional extermination necessary.
37.4 Fleas. Tenant will pay for any extermination for fleas brought into the property by Tenant or Tenant’s Guest’s service or assistance animal.”

In the event of a pest concern or issue, please submit a maintenance work request and contact the Housing Services Department immediately either in person, email; .(JavaScript must be enabled to view this email address), or phone; 415-514-4550.


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