Appliances and heat in your apartment are powered by electricity. The electricity service is provided by PG&E. Housing Services does not pay for electricity unless otherwise noted (electricity is included in the rental rates for non-faculty Avenue Housing, Mission Bay shared 4-bedroom apartments, 145 Irving shared 2-bedrooms, and Tidelands shared 2-bedrooms). You are responsible for putting the account in your name and paying the bill. You must contact PG&E within 24 hours of move-in. Tenants will be assessed an administrative fee of $40 for each month that PG&E is not set up in their name.
Please Note: It is standard for PG&E to ask for a security deposit if you are a first time customer with them, don’t have a credit history, or a social security number. They will return your deposit once you close your account and it has been paid off in full.
❏ Television Services
Please note that our buildings are not equipped for antennae or personal satellite dishes. Please be aware that any alteration (i.e. attaching a cable to your walls) to your apartment during cable installation is in violation of the Housing Agreement and you will be held responsible for any necessary repairs upon move out. Housing Services will not sign a Landlord’s Agreement allowing any cable company to make such changes.
Aldea San Miguel and Mission Bay tenants must check out a temporary key from the Housing Office to the building’s utility room for their service provider to access the building’s utility room. Cable installation must be scheduled during normal business hours (Monday through Friday, 8am-5pm), so we may allow the contractor access to the building and telephone/data room. Please pick up the utility key prior to your cable installation appointment.
Aldea San Miguel and Mission Bay tenants must check out a temporary key from the Housing Office to the building’s utility room for their service provider to access the building’s utility room.
❏ Internet Services
When connecting to wifi, look for a signal coming from UCSFguest for unsecured access (no password required). If you have a UCSF student or employee MyAcesss account, you may use UCSFwpa for secured access (required to pay rent online). Sign up for a MyAccess account and get your password at https://myaccess.ucsf.edu/myaccount/get
By using the UCSF network to access the Internet, you agree to abide by UCSF’s network and IT policies. These policies prohibit you from establishing your own wireless network from your data port. Failure to follow this or other policies may result in your Internet connection being terminated without notice. Housing offers no compensation to tenants who lose their Internet connection because of violations of the Network Usage Agreement. If you are having internet issues, please contact the IT Department at 415-514-4100 for assistance.
Aldea San Miguel
Aldea San Miguel is not connected to UCSF’s Ethernet service. You may choose to purchase their own dial-up or cable service from their choice of provider. Many tenants use AT&T or Comcast because the buildings are already equipped with wired infrastructure. You may not mount antennas or satellite dishes to the exterior of buildings. You may connect your own wireless routers and air ports to your computers’ hardware. Many tenants choose to go to the courtyard of the Aldea Center (155 Johnstone Drive) or campus for wireless internet access using the UCSFguest unsecured network (note that rent payments cannot be made using an unsecured network).
Wifi internet service is often available in some areas of the Avenues Houses at no additional cost. Some tenants prefer to contract for their own services from a private internet provider. Signal strength varies throughout the properties and may be stronger in some rooms than in others.
145 Irving Street
Your apartment is already equipped with university Ethernet service via wireless and a data port. Just plug your computer into the jack, or locate your wireless signal, and begin! Personal routers and airports are not permitted when using an Ethernet jack unless you register your device at http://it.ucsf.edu/policies/network-device-registration.
Your apartment comes with free WiFi. Follow this user manual to set up your devices.
Your apartment at The Tidelands comes with free WiFi. Follow this user manual to set up your devices.
Water and hot water are provided at no additional cost. However, you need to pay for your own water usage if you are the following Faculty Housing addresses:
1420 5th Avenue
1428 5th Avenue
1452 5th Avenue
1454 5th Avenue
1460 5th Avenue
1490 5th Avenue
If you are at one of these Faculty addresses contact Water and Wastewater Resources at 415-351-3399 or www.sfwater.org
❏ Trash, Composting and Recycling
Removal of basic household waste is provided at no additional cost. You will find trash and recycling chutes (Mission Bay) or bins (all other properties) near your apartment. Tenants are responsible for participating in the composting program.
After your move in please break down all your cardboard moving boxes and bring them to the recycling area of your building. Never put cardboard down any trash or recycling chutes.