Housing COVID-19 Testing Protocol


Published on June 30, 2020

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To help ensure the health and safety of the UCSF community, Housing Services has developed a COVID-19 testing protocol for new adult tenants moving into campus Housing.

As we implement this important protocol, we ask all adult tenants who move into UCSF Housing to please schedule a free COVID-19 test as soon as possible. All adult tenants with upcoming move in dates are asked to receive testing no later than 4-days after your move-in date. 

Review the UCSF Travel Guidelines During COVID-19

Testing Instructions for Housing Tenants

For new hires/new students: If you already scheduled a COVID-19 test in conjunction with your on-boarding, you may need to accelerate your testing date to comply with Housing Services’ above-mentioned timeline.  Occupational Health Services and Student Health & Counseling Services will accept changes to your testing dates.

For tenants with additional occupants: If you will be living with a non-UCSF affiliate (partner, spouse, friend, etc.) who is 18 years of age or older, they will also need to be tested.  Free testing for additional occupants is available through the City of San Francisco, listed here. The testing site at the Embarcadero and at City College will test asymptomatic SF residents at no cost. Alternatively, your health provider (e.g., Kaiser) may also provide the test. 

For tenants arriving from international destinations:
UCSF is offering COVID-19 testing to asymptomatic employees and students who are returning to campus after travel. Information about how to get tested is available here. Campus housing occupants who are not employees or students of UCSF should call their healthcare provide or an urgent care provider for testing post travel.

“Travel quarantine” guidelines direct travelers to remain in their hotel or residence for 10 days, masking and staying 6 feet away from people with whom they did not travel, washing hands frequently, and only going out for essential activities like obtaining food, medical care, or individual outdoor exercise.  See UCSF Return from Travel requirements for exceptions that allow travel to/from UCSF during the travel quarantine period to begin work or in-person learning activities.

International: UCSF requires all employees and students and their other occupants arriving from international destinations to self-quarantine at least 10 days. Tenants assigned to shared accommodations in UCSF campus housing may request a temporary, private quarantine space.  Testing after 10 days is optional.

US Travel outside California or More than 120 miles from place of residence: UCSF recommends all employees and students and their other occupants to quarantine at home for at least 10 days if they are returning from travel outside California or more than 120 miles from place of residence. Tenants assigned to shared accommodations in UCSF campus housing are required to have two COVID-19 tests (once upon arrival and then again after 5-7 days). 

For tenants living in shared Avenue Houses or shared 4-bedroom apartments at Mission Bay: If you are moving in to a shared apartment or home with three or more room/house mates you will need to be tested three times, once upon arrival and then again at days 3/4 and at days 7/8/9. Tenants renting single rooms in shared 2-bedroom apartments at 145 Irving Street or at the Tidelands do not need to get tested three times. Only Tenants moving in to shared houses at the Parnassus Avenues or in single rooms in shared 4-bedrooom apartments at Mission Bay will need to be tested three times.
UCSF is being especially vigilant against outbreaks in these types of congregate accommodations for your safety. When you schedule your COVID-19 test using the information below, please be sure to mention if you live in a shared home or apartment so that you can schedule multiple appointments.

To schedule your free COVID-19 Test:
Please call 415-476-6407 (COVID Centralized Scheduling Team).  To schedule your test you will need to provide the code listed below based on your affiliation. Please note that the hotline is receiving over 300 calls per day. Please leave a voice message with your name and contact information so they can call you back and schedule your test as soon as possible.

Affiliation
Testing Code
Affiliation
UCSF Student
Testing Code
HOUSING SHS
Affiliation
UCSF Trainee, faculty, or staff (GME Resident/Fellow, Postdoc, Visiting Scholar)
Testing Code
HOUSING OHS
Affiliation
Gladstone Postdoc
Testing Code
HOUSING GLADSTONE
Affiliation
HHMI Postdoc
Testing Code
HOUSING HHMI
Affiliation
VA Postdoc (NCIRE)
Testing Code
HOUSING NCIRE
Affiliation
Non-UCSF Affiliated Adults (i.e. UC Hastings students)
Testing Code
See “For Tenants with Additional Occupants” above
Testing FAQs

Q: I have an additional occupant on my lease who is not a UCSF affiliate. The city of San Francisco’s webpage says they will only test essential workers and symptomatic people. What should I do?
A: Please go to https://sf.gov/find-out-how-get-tested-coronavirus.  The testing sites at the Embarcadero and at City College will test asymptomatic SF residents at no cost. Health providers (e.g., Kaiser) may also provide tests for additional occupants.

Non-UCSF-affiliated occupants of UCSF housing are also strongly encouraged, but not required, to report a positive test result to UCSF Occupational Health Services (OHS) by emailing .(JavaScript must be enabled to view this email address).

Q: Do I need to take the test if I am transferring from one unit to another within UCSF Housing? 
A: If you have been living in UCSF Housing before June 15th, and are transferring to a new unit, you will not need to be tested as long as you are asymptomatic and not living in a shared Avenue House or Mission Bay 4-bedrooms. 

If you are moving into a shared apartment or home with three or more room/house mates you will need to be tested twice, once upon arrival and then again 5-days later. UCSF is being especially vigilant against outbreaks in these types of congregate accommodations for your safety. When you schedule your COVID-19 test using the information below, please be sure to mention if you live in a shared home or apartment.
If you are transferring and have moved into Housing after June 15th, we ask that you get tested right away.

Q: How do I schedule my free COVID-19 Test?
A: To schedule your free COVID-19 test, please call the COVID Centralized Scheduling Team at 415-476-6407. You will need to provide a code to schedule your free testing based on your affiliation:

Affiliation
Testing Code
Affiliation
UCSF Student
Testing Code
HOUSING SHS
Affiliation
UCSF Trainee, faculty, or staff (GME Resident/Fellow, Postdoc, Visiting Scholar)
Testing Code
HOUSING OHS
Affiliation
Gladstone Postdoc
Testing Code
HOUSING GLADSTONE
Affiliation
HHMI Postdoc
Testing Code
HOUSING HHMI
Affiliation
VA Postdoc (NCIRE)
Testing Code
HOUSING NCIRE
Affiliation
Non-UCSF Affiliated Adults (i.e. UC Hastings students)
Testing Code
See “For Tenants with Additional Occupants” above

Q: I called the COVID-19 test scheduling hotline, but nobody answered. What should I do?
A: The COVID-19 testing hotline is receiving over 300 calls per day, so you may get sent to voicemail when you call.  Please be sure to leave a voice message with your name and contact information.  You may experience a delay in returned phone calls due to the high number of calls and messages received every day.  Rest assured that the test scheduling team will call you back as soon as possible so that you can schedule your COVID-19 test(s).

Q: Where is the UCSF testing site?
A: The site at Laurel Heights (3333 California St, San Francisco, CA 94118) offers drive-up testing. If you do not have a car, the testing site also offers walk-up or bike-up testing. 

Q: How do I get to the UCSF testing site?
A: The UCSF Blue and Gold shuttles have an all-day shuttle service that drops-off at the UCSF Mount Zion campus. The testing center is located at the UCSF Laurel Heights location, which is a 0.7 mile walk from the Mount Zion shuttle drop-off.

Q: How far in advance of a move-in date do I need to get tested?
A: No later than four days after move-in. If you been tested through UCSF prior to your move-in date, are asymptomatic, and do not live in a shared apartment or home with three or more room/house mates you do not have to get tested again.

Q: I got tested recently and was negative, do I need to get tested again after I move into UCSF Housing?
A: If you have been tested through UCSF prior to your move-in date, are asymptomatic, and do not live in a shared apartment or home with three or more room/house mates you do not have to get tested again.

If you received testing through a site not affiliated with UCSF Occupational Health Services or Student Health and Counseling Services, please inquire about the validity of the test with the UCSF COVID Centralized Scheduling Team at (415) 476-6407.

Q: I have already been cleared by UCSF Occupational Health Services, do I need to take another test?
A: If you have gotten tested recently prior to your move-in date, and are asymptomatic, and do not live in a shared apartment or home with three or more room/house mates you do not have to get tested again. Please inquire about the validity of the test with your program or the UCSF COVID Centralized Scheduling Team at (415) 476-6407.

Q: Can I self-quarantine for two weeks in lieu of getting tested if I am arriving from the United States?
A: UCSF Housing requests all adult tenants who moved into UCSF Housing on or after June 15, 2020, to schedule a free COVID-19 test as soon as possible. All adult tenants with upcoming move-in dates are asked to receive testing no later than four days after the move-in date.

If you are arriving at UCSF after having lived or traveled internationally you are required, in accordance with UCSF policy, to self-quarantine for 14 days. This 14-day period starts the day you arrive in the U.S. For the purposes of living in campus housing, the self-quarantine period replaces the need for COVID-19 testing. If, however, your program requires testing, please schedule your testing after your quarantine period and in accordance with your program’s on boarding instructions.

Q: If I’ve traveled internationally, can I get tested instead of self-quarantining/isolating for 14 days?
A: The 14-day self-quarantine/isolation period after international travel is a federal requirement. Even if you are tested for COVID-19 during your quarantine/isolation period, and the test is negative, you are required to fulfill your entire 14-day quarantine/isolation. This is because a person can become ill with COVID-19 between Day 0 and Day 14 following their last exposure.

Q: Where do I send my test results?
A: Housing does not need any record of your test results; as long as you have been tested through UCSF, you will not need to take any further actions. UCSF thanks you for your cooperation in their efforts to reduce the spread of COVID-19 in our communities.

Q: I live in a single or double room in a shared apartment or house. Do I need to be tested twice?
A: If you are moving into a shared apartment or home with three or more room/house mates you will need to be tested twice, once upon check-in and then again 5-days later.  Tenants renting single rooms in shared 2-bedroom apartments at 145 Irving Street or at the Tidelands do not need to get tested twice. Tenants living in shared houses at the Parnassus Avenues or in single rooms in shared 4-bedrooom apartments at Mission Bay, will need to be tested twice.

UCSF is being especially vigilant against outbreaks in these types of congregate accommodations for your safety. When you schedule your COVID-19 test, please be sure to mention if you live in a shared home or apartment so that you can schedule two appointments.

If you have any questions about the COVID-19 testing process, please reach out to the Centralized Scheduling Team at 415-476-6407.

For information on reporting positive diagnoses, please reference this website with UCSF’s reporting policy.

For more information about UCSF Housing Services response efforts to the COVID-19 pandemic, visit this page.

UCSF thanks you for your cooperation in its efforts to reduce the spread of COVID-19 in our communities.