Housing COVID-19 FAQs & Resources


Published on February 15, 2021

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UCSF Housing Services understands that there is a lot of uncertainty and stress surrounding the coronavirus (COVID-19). We aim to answer all your questions and support you during this time. We are working with UCSF campus and medical professionals to provide you with the most up-to-date information that we have.

Visit this page to review the Housing Protocol for Testing.

Vaccinated Tenants

Housing Services expects all UCSF Housing occupants over the current minimum age (16) to be fully vaccinated or have an exception/declination on record with Student Health or Occupational Health. If Housing occupants are not already vaccinated prior to their move-in, we would recommend that their first vaccination dose be scheduled within 2-weeks OR that they submit record of declination within that timeframe.

Housing Services advises all of its occupants over the current minimum age limit (16) to get the COVID-19 vaccine. Visit https://coronavirus.ucsf.edu/vaccines/employees-students (see “Vaccine Scheduling” for information on how to schedule).

Those who decline vaccination will need to follow the current quarantine and testing guidelines (see chart below).

UCSF Announcement on Self-Reporting

All UCSF affiliates who test positive or have previously tested positive for COVID-19 at an outside facility (e.g., Kaiser, Sutter) must self-report these results to the appropriate UCSF department, as outlined below.

- Students must self-report positive test result to UCSF Student Health and Counseling Services by calling (415) 476-8736.
- Faculty, staff, trainees, and volunteers must self-report positive test result to UCSF Occupational Health Services(OHS) by calling the COVID-19 hotline at (415) 514-7328 or emailing .(JavaScript must be enabled to view this email address)
- Anyone who provides services for UCSF on a contract basis (e.g., on-site vendors) are strongly encouraged, though not required, to disclose positive test results to OHS.
- Occupants of UCSF Housing with no official UCSF affiliation (“other occupants”) are strongly encouraged, though not required, to disclose positive test results to OHS.
- Self-reporting positive test results to supervisors or advisors is not required.

This policy applies to all students and personnel at UCSF and UCSF Health, regardless of whether you are working on-site or remotely, paid or unpaid. It will remain in effect until further notice.

UCSF is committed to protecting your personal health information. All COVID-19 test results will be kept strictly confidential and used only for limited, health-related purposes, including contact tracing and other activities to address employee, student, and patient safety as directed by UCSF OHS and Infection Prevention Services. Test results will be kept only in the appropriate health records, separate from personnel files or student records.

Click here to learn more about the self-reporting policy.
Questions about this policy can be addressed to UCSF OHS at (415) 514-7328 or .(JavaScript must be enabled to view this email address).

UCSF Travel Advisories

UCSF is offering COVID-19 testing to asymptomatic employees and students who are returning to campus after travel. Information about how to get tested is available here. Campus housing occupants who are not employees or students of UCSF should call their healthcare provide or an urgent care provider for testing post travel.

“Travel quarantine” guidelines direct travelers to remain in their hotel or residence for 10 days, masking and staying 6 feet away from people with whom they did not travel, washing hands frequently, and only going out for essential activities like obtaining food, medical care, or individual outdoor exercise.  See UCSF Return from Travel requirements for exceptions that allow travel to/from UCSF during the travel quarantine period to begin work or in-person learning activities.

International: UCSF requires all employees and students and their other occupants arriving from international destinations to self-quarantine at least 10 days. Tenants assigned to shared accommodations in UCSF campus housing may request a temporary, private quarantine space.  Testing after 10 days is optional.

US Travel outside California: UCSF recommends all employees and students and their other occupants to quarantine at home for at least 10 days if they are returning from travel outside California. Tenants assigned to shared accommodations in UCSF campus housing are required to have two COVID-19 tests (once upon arrival and then again after 5-7 days). 

Working On-Site:
For employees or students who are required to work on-site sooner than 10 days after their return from international travel, UCSF requires they get tested 3 times for COVID-19, and 2 times if returning from non-international travel. UCSF is offering COVID-19 testing to asymptomatic employees and students who are resuming on-site activities after travel. Information about how to get tested is available here. See UCSF Return from Travel requirements for testing, quarantine and approvals to begin work or in-person learning activities. Note, if you are required to work or resume on-site learning, and do the testing without the strict 10-day quarantine, you are still expected to self-quarantine when you are not actively on-site for work or learning activities, for the full 10 days.

Information about how to get tested is available here. If resuming on-site work/learning after your travel, UCSF requires three COVID-19 tests.

Please complete this form to be placed in a temporary, private quarantine space upon your arrival.

For more information on quarantining in your unit, visit this helpful resource page we have created for our tenants.

Quarantine and Testing Guidelines by Group

Group
Quarantine
Testing
Group
New tenants who have received an FDA-approved vaccine (over age of 16)
Quarantine
Not required
Testing
Not required after domestic travel. After international travel, Tenant must attest to taking a test on day 3-5 after returning to the United States.
Group

A: New hires/students with 0-2 room/housemates

Quarantine

10 days required if international, 10 days recommended for domestic travel outside of California

Testing
One test: 3 days before to 4 days after move-in
Group
Occupants coming with new hires/students in Group A
Quarantine
10 days required if international, 10 days recommended for domestic travel outside of California
Testing
One test: 3 days before to 4 days after move-in (contact healthcare provider for test)
Group
B: New hires/students with 3 or more room/housemates*
Quarantine
10 days required if international, 10 days recommended for domestic travel outside of California
Testing
Three tests: day 1 after arrival, day 3-4, day 7-9
Group
Occupants coming with new hires/students in Group B*
Quarantine
10 days required if international, 10 days recommended for domestic travel outside of California
Testing
Three tests: day 1 after arrival, day 3-4, day 7-9 (contact healthcare provider for test)
Group
C: Current/Transferring tenants to other UCSF housing with 0-2 room/housemates
Quarantine
NA
Testing
No test if asymptomatic
Group
D: Current/Transferring tenants moving to other UCSF housing with 3 or more room/housemates*
Quarantine
NA
Testing
Two tests: day 1 after arrival, day 5-7
Group
E: Current/Transferring tenants post travel with no room/housemates
Quarantine
10 days required if international, 10 days recommended for domestic travel outside of California
Testing
No test if asymptomatic
Group
F: Current/Transferring tenants post travel with 1 or more room/housemates*
Quarantine
10 days required if international, 10 days recommended for domestic travel outside of California
Testing
Non-international travel - Two tests: day 1 after arrival, day 5-7, International travel - Three tests: day 1, day 3-4, day 7-9 after arrival

* Excluding single family households.
- Current = not new to campus. New = coming to campus for “first time.”
- If you have traveled within California, no quarantine or test is required.
- Vaccinations: New tenants who have not received an FDA-approved vaccine upon move-in to Housing must follow current quarantine and testing procedures (listed above). Contact OHS or Student for approval for non-FDA approved vaccines.


Frequently Asked Questions for Housing

The UCSF Housing Community

Q: Is campus housing closed?
A: Our offices are physically closed but we are here to assist you! You can still contact us via .(JavaScript must be enabled to view this email address) or by calling 415-514-4550. Our housing buildings remain open for our tenants.

Q: I am looking to help out in my community. Do you have any resources?
A: Yes! Please email HousingEvents[at]ucsf.edu to sign up to be a community food ambassador. You will be contacted in case we have quarantined tenants who need deliveries to be picked up from lobbies and delivered outside their apartment door.

Q: Can I reserve the community room space in my complex for a small gathering?
A: Unfortunately, all of Housing’s meeting spaces are still closed for use.  Due to regulations set forth by the Department of Education and policies within UCSF we are unable to open any gathering spaces at this time.  We will continue to update tenants as these restrictions change.

Health & Safety

Q: I have noticed others are not social distancing or wearing masks while in common areas. Help!
A: Housing Services requires all tenants to wear face coverings and keep their distance while in our building common areas.

Q: My roommate is planning on having a visitor come to our apartment. Is this ok?
A: The California Department of Public Health directive states that institutions of higher education should restrict building access by non-residents, including outside guests, non-residential staff, and others.

POST VACCINE CONSIDERATIONS

As more people get vaccinated and COVID-19 cases continue to decline, federal, state and local public health agencies are offering updated guidance. At UCSF, we are working on how our policies will be adapted in response. However, we cannot let down our guard until more people are fully vaccinated and COVID-19 is no longer a threat to public health. Everyone must continue to mask, physically distance, wash hands regularly, and follow all COVID-related policies, including completing the daily health screening before coming to campus.


Q: Are you cleaning the common areas in our housing buildings?
A: UCSF Facilities Services has increased cleaning of all Housing common areas, and is taking extra precautions when entering tenant units. We have significantly reduced the need to enter tenants’ properties, and are only addressing the most essential services (like flood, fire, gas leak, etc.) We are following CDC standards for cleaning products and protocols.

Q: Should I be worried about the ventilation in my unit?
A: Each campus apartment has an individual air ventilation system. The systems do not connect units with each other through a central air system.

Q: What are you doing to clean the apartments before someone moves in?
A: Our facilities team is wearing PPE while cleaning and disinfecting units, 24 hours after they have been vacated. If the former Tenant had self-reported being COVID-19 positive, the cleaning is overseen by UCSF Environmental Health & Safety, using CDC guidelines for disinfection.

Q: I am moving into an apartment with roommates soon. What do I need to know?
A: We encourage you to communicate with them before and after your move. Have a house meeting, make rules for allowing (or not allowing) visitors, cleaning and use of shared spaces. If you live together you are considered one “household” and do not need to socially distance or wear masks. However, it is advised to use only one bathroom in the unit in order to lessen possibility of cross-contamination. The SF Department of Public Health recommends frequent cleaning of shared spaces such as kitchens.

If you or one of your roommates has tested positive for COVID-19, please .(JavaScript must be enabled to view this email address) right away.

Rent & Moving In/Out

Q: My program changed our timelines. Can I get an extension for my current apartment in UCSF Housing?
A: We understand that things are changing rapidly. Please contact HousingAssignments(at)ucsf.edu for extension questions.

Q: I cannot afford to pay my rent on the first of this month. Can I delay payment?
A: Please email HousingFinance[at]ucsf.edu and they can address any questions you may have.

Need to Quarantine?

Vacant campus housing units are prioritized first for current housing tenants who are asymptomatic and who need to separate from their COVID-19 positive apartment / roommates.
Tenants who are COVID-19 positive are to remain quarantined in their own apartments.

ROOMATES
We will not alert nearby tenants of a positive case as that is a HIPAA violation. However, unit-mates will be informed as they will be provided a temporary, alternate accommodation.

If the tenant, who is living in a quarantine apartment in The Tidelands becomes symptomatic, they should seek medical attention and if they test positive, they should move back in with their apartment/roommates and recover together.

NOT A HOUSING TENANT?
Vacant campus housing units are prioritized on a secondary basis for students/trainees who are not UCSF campus housing tenants under the following conditions:
• An asymptomatic student/trainee has to separate from their off-campus roommate/housemate because the roommate/housemate is COVID-19 positive. (In this case, the COVID-19 positive patient will self-isolate in their apartment and the roommate/housemate will move to UCSF campus housing.)
• An asymptomatic student/trainee is returning from oversees and needs to self-isolate and has no place to go.
• Housing offers quarantine units to non-tenants for a nightly rate of $65. Email .(JavaScript must be enabled to view this email address) for more information.
Note: Vacant campus housing units are not suitable for COVID-19 patients, except if they are existing tenants and are staying in their assigned apartments.

Or, see the City’s hotel program for healthcare workers below.

WHAT TO BRING
No basics supplies are available for these units. See a list of what is included in these quarantine units here.

CONTACT US
Email .(JavaScript must be enabled to view this email address) to request a quarantine unit, or fill out this form.

RESOURCES
We know the logistics can be complicated for tenants who need to be quarantined. We’ve created this resource page with all kinds of information to help you navigate this isolating time.

Additional Housing Emergency Resources & Food Insecurity

Q: I need urgent housing, but I am not eligible to move into UCSF Housing right now. Where can I stay?
A: Please visit our Short-Term lodging resources page. Housing Services is unable to assist you in covering the cost of your accommodations. If you are a healthcare worker, you may be eligible for the California hotel rooms program.

If you are looking for below-market rate housing in San Francisco, you may be able to apply for the city’s housing lottery. See more info here.

Resources for Food Insecurity & Housing Emergencies

• The Non-Congregate Sheltering (NCS) for California Healthcare Workers Program was created to keep California’s healthcare workers safe and healthy and reduce the spread of the COVID-19 virus. It provides hotel rooms to healthcare workers who give critical care to COVID-19 patients so they don’t bring home the virus to their household. If you are a UCSF Health healthcare worker and have presumed exposure to COVID-19 or have tested positive but do not require hospitalization, fill out this form for a hotel quarantine. 

• San Francisco City program - Apply for help with costs during COVID-19

Student Life Services, Basic Needs and Food Security
Students who do not have assistance with groceries during quarantine should email Alece Alderson at alece.alderson[at]ucsf.edu.

Basic Needs & Food Security for Students

Financial Aid can assist with Student Emergency Loans

Housing Assistance Program through Student Financial Aid

Faculty & Staff Assistance Program (FSAP) for mental health support

• For Post-Docs, Clinical Fellows and others not categorized as a “student”, please reach out to your Department for assistance.


San Francisco City Food Programs

San Francisco-Marin Food Bank Emergency Food Program
• Provides a three-day supply of food for people in crisis
Visit sfmfoodbank.org/find-food or call 2-1-1 for locations
• Service available to all San Francisco residents (with ID) one time in a 12-month period

Food Pantries and Free Meals
• Get a current list of free food pantries and free meals offered around San Francisco at freeprintshop.org.
• Father’s House (Pomeroy Center, 269 Herbst Road, San Francisco) - Thursdays 5-6 p.m. Bring Photo ID with proof of SF residency (address on ID or piece of mail with current residential address).

CalFresh Program
• Government-funded food assistance program that issues monthly electronic benefits that can be used to buy most foods at many markets and food stores
• Some students are eligible to receive up to $194 per month in benefits
See the CalFresh Student Guide for application instructions and eligibility details
The online application takes only about 10 minutes to complete.

City of San Francisco Food Resource
•    Help for people having trouble getting or affording food during the coronavirus pandemic.

 

If you have questions regarding eligibility or assistance with Federal Work Study verification documents, please contact Student Financial Aid.

 


If you have any other questions, please email us at .(JavaScript must be enabled to view this email address).

Please visit the UCSF COVID-19 website for more university-wide information.

Review the California DPH Guidance for Institutions of Higher Education.

If you are a UCSF international postdoc, follow this step-by-step guide for accessing the Postdoctoral Scholar COVID-19-related services.