Wait Pool Registration & Information

Wait Pool Registration & Information

UC San Francisco values the importance of family to our community of faculty, staff, and students. UCSF families in search of child care are encouraged to apply. To help you, we recommend learning more about the wait pool and the many alternative family resources available in the Bay Area. Thank you for your interest!

1-2-3-4: How to Join the Wait Pool

The wait pool registration process has 4 steps.

Step 1. Join the UCSF child care wait pool by registering via the Bright Horizons Family Information Center

A few important points to note:

  • If you are new to Bright Horizons, before you can begin the wait pool registration process you must first sign up with the Bright Horizons Family Information Center by creating a username and password and setting up an account.

  • Please be sure to write down your Family Information Center account username and password as you will need to access your account to update your child’s information (for instance, name and date of birth if you’re currently expecting) or contact information, if needed. After your child is enrolled at a UCSF center, you will also use your account for enrollment-related matters.

  • You’ll pay the $75 fee to register for the UCSF child care wait pool directly through the Family Information Center. Please keep in mind that wait pool registration/payment of the nonrefundable $75 fee does not guarantee placement.

  • The UCSF child care centers’ tuition schedule offers three care options: 5 days a week (M-F), 3 days a week (MWF) and 2 days a week (TuTh). Although the Bright Horizons wait pool registration system may allow you to select other schedules, UCSF’s centers have just the three options listed above.

  • The $75 registration fee, per child, entitles you to join the wait pool of all four UCSF centers (list the centers in order of preference) and also the wait pools of as many non-UCSF Bright Horizons centers as you wish. Note: at Bright Horizons sites not affiliated with UCSF, you will not receive UCSF-specific wait pool priority and you will be subject to community tuition rates.

  • If you are have trouble registering or have questions regarding your Family Information Center account, please contact the Bright Horizons Family Information Center Support Team.

    Step 2. Download and fill out the UCSF Affiliation Form. E-mail the completed form to your first choice center (refer to the e-mail addresses below).

    Marilyn Reed Lucia Center, Parnassus Campus
    415-504-7023
    .(JavaScript must be enabled to view this email address)

    Kirkham Child Development Center, Parnassus Campus
    415-664-1217
    .(JavaScript must be enabled to view this email address)

    University Child Care Center at Mission Bay
    415-552-5576
    .(JavaScript must be enabled to view this email address)

    Laurel Heights Child Development Center
    415-490-5204
    .(JavaScript must be enabled to view this email address)

    Step 3. A few days after you sign up for the wait pool via the Family Information Center, you will receive a wait pool registration confirmation e-mail from Bright Horizons Enrollment Counselor Shea Tidwell. If you do not receive this e-mail, please contact Shea at .(JavaScript must be enabled to view this email address). Future questions about your wait pool status should also be directed to Shea.

    Step 4. A few days after submitting your UCSF Affiliation Form, your first choice center will e-mail you to confirm its receipt. If you do not receive this confirmation, please follow up with your first choice center using the contact information provided in Step 2. Note: while your family is in the wait pool, any changes to your UCSF affiliation should be reported to your first choice center.

    About the Wait Pool and Enrollment

    Who can join the wait pool? And, why is it called a “pool”?


    UCSF Child Care Centers are open to UCSF faculty, staff, students, postdocs, residents and clinical fellows. Campus affiliates such as volunteer faculty, Gladstone employees and Benioff Children’s Oakland Hospital employees may also join the wait pool. To learn about wait pool priority levels, scroll down to “Do UCSF Affiliates Receive Priority in the Wait Pool?”

    A few child care slots are made available to community families who are not affiliated with UCSF. Scroll to the bottom of this page for more information on non-UCSF affiliate or community registration.

    The wait pool is called a “pool” because placements are not offered exclusively in time dated order. Other considerations, such as a child’s age and gender, are taken into account in order to achieve classroom balance.

    What is the wait pool registration fee? Why is there a fee?

    Registration fee: $75 per wait pool registration form.
    Fees cover expenses to administrate the wait pool and provide center tours. No additional fees will be charged if you apply to more than one UCSF Child Care Center.

    Our family is expecting. Can we join the wait pool now?


    Yes. Be sure to include the expected due date (once it is known) on your registration form and indicate your first choice center. Later, please log into the Bright Horizons Family Information Center and update your child’s information with their name and date of birth.

    Our family is adopting. Can we join the wait pool now?


    Yes. Families adopting a child may request a date based on the anticipated date that care will be needed. Later, please log into the Family Information Center and update your child’s information with their name and date of birth.

    How do I report changes to contact information and other wait pool registration details?


    You can update your information via your Bright Horizons Family Information Center account. If you do not have such an account because you joined the UCSF child care wait pool before online registration was available and had therefore used a paper registration form, please contact Bright Horizons Enrollment Counselor Shea Tidewell (.(JavaScript must be enabled to view this email address)) for assistance with updating your information and/or creating a Family Information Center account. Changes to your UCSF affiliation should be reported to your first choice center.

    How long is the wait pool?


    Since demand for child care at UCSF is high, the wait pool time can vary. In general, the wait time is longer for children under age two due to limited infant/toddler capacity. UCSF has expanded its child care resources to better serve the needs of its community. We encourage you to register and then follow up with Enrollment Counselor Shea Tidwell (.(JavaScript must be enabled to view this email address)) periodically to check on availability.

    Is UCSF planning to increase its child care capacity?


    In the last few years, we’ve expanded child care services by opening larger centers at Mission Bay and Laurel Heights. To learn more about planned growth at UCSF, visit the Long Range Development Plan.

    How are placements offered?


    Placements are dependent on the length of time in the wait pool. Factors such as gender and age are considered to achieve classroom balance. Other factors must be managed to meet UC San Francisco and Department of Social Services Community Care Licensing requirements.

    Do UCSF affiliates receive priority in the wait pool?


    UCSF students receive first priority in the wait pool while second priority goes to post-doctoral scholars, residents and clinical fellows. Faculty and staff have third priority and campus affiliates (fourth priority), such as Gladstone employees, Benioff Children’s Oakland Hospital employees and volunteer faculty, receive preference over community/general public registrants. Affiliates and community members are subject to community tuition rates. Please note that due to high demand, having wait pool priority, of any level, does not guarantee placement.

    Do siblings of enrolled children receive priority?


    Yes. Siblings of currently enrolled UCSF-affiliated children receive enrollment priority.

    If a space becomes available, how will I be contacted?


    Bright Horizons Enrollment Counselor Shea Tidwell will notify you using the information provided in your wait pool registration. Please contact Shea (.(JavaScript must be enabled to view this email address)) or log into your Family Information Center account to report pertinent information changes, such as address, phone/e-mail, and birth date changes. Please be sure to notify your first choice center if your UCSF affiliation changes.

    If my Department Chair writes a letter of endorsement, will that move me up in the wait pool?


    Letters of recommendation do not impact an individual’s standing in the wait pool for UCSF Child Care Centers. Access is guided by enrollment and wait pool policies developed by the UCSF Committee on Family Services – with one exception:

    UCSF has a limited Child Care Exceptional Enrollment Policy, developed by the UCSF Committee on Family Services, and designed to support campus leaders in the recruitment and retention of key talent. The policy provides one slot annually to each UCSF School, the Chancellor’s Office, the Office of the Executive Vice Provost, and UCSF Health for recruitment and retention purposes (the School of Medicine receives 3 slots). Campus administrators seeking information on this policy and procedures may direct inquiries to Laura Ishkanian, Director of UCSF Family Services (.(JavaScript must be enabled to view this email address), 415-502-6312).

    Is it possible to hibernate child care center enrollment while on a dependent care or other type of leave?


    Hibernation of service at UCSF Child Care Centers is not available, but parents can provide 30 days notice to UCSF’s contracted provider, Bright Horizons, if they would like to withdraw their child, or reduce their schedule, without any payment penalty. If a family leaves the center, or reduces their schedule, Bright Horizons cannot guarantee their desired spot when leave concludes; however, they will make every effort to accommodate the family’s desired schedule. Many parents choose to pay tuition to hold their spot while they are on leave and benefit from having access to care when needed. Contact your Center’s Site Director for more information.

    What are alternatives to UCSF Child Care Centers?


    A range of child care centers, pre-schools and family child care homes operate in the Bay Area. UCSF families have diverse needs and rely upon a variety of child care solutions, including center-based care, family child cares, nannies, au pairs and nanny shares. We encourage you to learn about different options that might work for your family. These resources may be helpful in assisting you in your child care search:

    Do UCSF Child Care Centers serve community families who are not UCSF affiliated?

    Non-UCSF affiliate community members may apply, but space is limited. Because UCSF Child Care Centers primarily serve UCSF faculty, staff, and student families, community slots are offered only occasionally, and generally serve pre-school and pre-k age children. Please contact one of our centers if you are interested in joining the wait pool. Community members are subject to community tuition rates. If a UCSF family remains enrolled after leaving UCSF, community tuition rates will apply.

    If you live in the immediate neighborhood surrounding Kirkham Street (including Kirkham Heights), 6th Avenue, Parnassus Avenue and 4th Avenue, and are interested in joining the Kirkham Child Development Center wait pool, please contact the Site Director (Nancy Costantiello, 415-664-1217) to learn about limited enrollment for non-UCSF affiliate neighbors.
    Where can I learn more about services available to support families at UCSF?

    Visit myfamily.ucsf.edu or subscribe to the Family Life e-newsletter, just for UCSF families. We look forward to serving you.

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