CLS Leadership Development Class Descriptions

CLS Leadership Development Class Descriptions

There are eight required and two elective classes that comprise the Campus Life Services Leadership Development Program. Below are descriptions of each class along with the learning objectives.

Effective Leadership Communications

This workshop teaches participants how to improve the critical communication skills of listening, asking questions, and being aware of nonverbal messages. This workshop also helps participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the challenging communication tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on effectively manage our professional image through effective communication.

Learning Objectives:
• Identify common communication problems
• Develop skills in asking questions that get the information they need
• Learn what non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Learn how to firmly stand their ground and make their feelings heard in a professional manner
• Enhance their ability to handle difficult situations without being manipulated

Influence & Negotiate

Managers and leaders are required to influence others almost all the time whether by gaining support for an idea, or inspiring others, or persuading people to see your point of view. The most effective way of improving your ability to influence others is learning to adapt your personal style when you become aware of the effect you have on others, while operating with integrity and in collaboration with others. Effective influencers display a variety of personal behaviors/characteristics:

• Flexibility and adaptability to different people and situations
• Energy and enthusiasm
• Strong listening and observation skills
• Ability to act with neutrality
• Self-confidence
• Demonstrable empathy and perception
• Integrity in interaction with others

Learning Objectives:
• List and use the five steps to influencing others
• Discuss and develop strategies for influencing others in the organization
• Discuss and practice ways of building a climate of influence

Negotiate: This class teaches participants to increase their confidence in negotiating and helps them identify areas of strengths and areas for improvement. Participants will learn how to analyze a negotiation situation and apply the most appropriate tactics, improve strategic thinking about negotiations, and vastly improve the ability to negotiate with anyone, anywhere.

Learning Objectives:
• Address and analyze various work situations
• Determine effective negotiation strategies
• Gain a sense of negotiating skill strengths and areas for development

Executive Presentation

Your presentation skills make the difference between success and failure whether persuading colleagues, pitching a proposal, reporting on progress, or training your staff. This CLS-only workshop will help you to reduce stage fright and gain poise and self-confidence in front of a group immediately creating the perception of competency and credibility. Participants will gain real presentation skills experience.

Learning Objectives:
• Reducing Public Speaking Fear and nervousness! Public Speaking Fear is still the #1 fear in America.
• Adding Energy, Enthusiasm, Inspiration and Impact to Your Presentations
• Strategies for Audience Involvement and Interaction
• Content Planning
• Using Stories, Examples, Visuals, and Analogies to Make Presentations More Interesting and Easier to Understand
• Best uses of Presentation Software
• Powerful Delivery skills
• Virtual Presentations

Project Management

This workshop presents project management from a “big-picture” perspective. It stresses the essential goals of project management and introduces practical tools and techniques every professional can use when in the role of project manager or team member. The course uses hands-on exercises, utilizing templates, provides an understanding of how the training relates to real-life project work. Students are provided with a comprehensive set of project management job aids for use on real-life projects.

Learning Objectives:
• Define the goals of project management
• Define key project management terminology
• Identify project stakeholders
• Understand intra-project priorities
• Know how to create a work breakdown structure
• Know how to create a network diagram
• Understand the basics of estimating project tasks
• Identify project risk and complete a qualitative risk analysis
• Lean how to communicate project status

7 Habits of Highly Effective People

Renowned as the world’s premier personal leadership development solution, the new 7 Habits of Highly Effective People Signature Edition 4.0® aligns timeless principles of effectiveness with modern technology and practices.Training that helps your organization achieve sustained superior results by focusing on making individuals and leaders more effective. Participants gain hands-on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities.

Learning Objectives:
• Focus and act on what can be controlled and influenced, instead of what can’t.
• Define clear measures of success and create a plan to achieve them for both life and work.
• Prioritize and achieve the most important goals instead of constantly reacting to urgencies.
• Develop innovative solutions that leverage diversity and satisfy all key stakeholders.
• Collaborate more effectively with others by building high-trust relationships of mutual benefit.

Strategic Planning

This class provides a road map to establish direction and priorities. It will explore various approaches to creating strategic plans with an emphasis on a process that draws upon a cross-section of participants from inside and outside the department. Strategic plans include a vision of the ideal future, a review of the present and past, an exploration of the internal and external opportunities and challenges, and finally the creation of implementation plans that move the department through challenges toward the vision. Participants will focus on how to use strategic plans and how to avoid common traps including planning for perfection, staying stuck in the planning, and planning without fostering ownership and commitment to the plan. This experiential session allows participants to practice strategic planning techniques and learn the keys to successful strategic planning.

Learning Objectives:
• How to shift from day-to-day operational responsibilities to think strategically about how to build partnership that will serve future success
• Ways to determine goals and measurement methods that will help track and demonstrate the results of planning
• Strategies to develop action plans for establishing alliances among work groups, colleagues, and customers to enable them to successfully accomplish priorities
• The ingredients for productive planning,
PURPOSE, clearly articulated reason that is widely understood and accepted in order to commit to a planning effort
PEOPLE, Widespread and active involvement and commitment
PROCESS, Clearly delineated set of activities that facilitate the development of the plan
PRODUCT, A document that provides a blueprint that guides progress
PROGRESS, Results in real and measurable changes that improve what the organization does

Problem Solving/Decision Making

Solving tough problems requires the ability to identify the true issues, analyze possible courses, create options, select the most feasible alternative, and implement it. This workshop helps you understand your current approach to problem solving and decision making, introduces new techniques and practical approaches to solve problems, and how to reach win-win decisions.

Learning Objectives:
• Understand problem solving steps and problems-solving tools
• Distinguish root cause from symptoms to identify the best solution for the right problem
• Improve problem-solving and decision making skills through identifying your own problem-solving process
• Recognize the top ten rules of good decision making

Mastering Meetings

Manage both information and interactions with success. This workshop helps you do both. Meetings eat up a large percentage of an average employee’s workday, yet often little is done to manage this important expenditure of time and resources. Good meeting skills are essential for any collaborative effort; they enable employees to make decisions efficiently and respond more quickly to fast-changing demands. Since 1969, Interaction Associates has conducted research and collected data from hundreds of consulting engagements to develop a methodology for successful meetings. The result is mastering meetings™, a highly experiential workshop in which participants address the most common barriers to meeting effectiveness and learn skills and strategies to run meetings that are shorter, more focused, and yield tangible outcomes.

Learning Objectives:
• Keep meetings focused and on track
• Encourage everyone to participate
• Create effective action plans
• Leverage the time and energy of people in the room

Change Leadership - Elective

Learn powerful ways to set strategies for transformation, enroll and equip everyone for success, and effectively understand and navigate obstacles and pitfalls. In today’s world change is fluid complex and pervasive. Change happens iteratively, and can arise anywhere in an organization so you and your team must be able to meet change where and when it happens.

Learning Objectives:
• Coach others through the experience of change
• Establish and communicate a clear direction for any change effort
• Inspire commitment from a variety of stakeholders – including allies, the apathetic, early adopters, and opponents
• Develop capabilities in others to help them implement the change
• Ensure your people are prepared and skilled to work well in the changed environment
• Collaboratively design a pathway forward to implement change

CLS Financial Planning - Elective

The class helps expand your knowledge and effectiveness as a leader in higher education finance. It offers theoretical and practical knowledge for budgeting, accounting and reporting. Participants will also get information on analyzing and interpreting financial statements to be effective in financial planning and stewardship of university funds.

Learning Objectives:
• Financial Planning and Analysis
• Financial Statement Overview
• Chart of Accounts
• Dept. ID Tree
• Fund Accounting
• Specific Accounting Concepts relevant to Managers
• CLS Organization Specifics
• Cost Accounting
• Financial Analysis
• Budgeting & Forecasting

Electives Available from UCSF Learning & Development

Employee Engagement – 6 eCourses, and 1 ILT(Instructor Led Training) (part of Leading the Front Line series)
Setting Performance Expectations – 1 eCourse, and 1 ILT (part of Leading the Front Line)
Juggling Priorities – 1 eCourse
Delegating for Success & Accountability – 4 eCourses, and 1 ILT (part of Leading the Front Line)