Membership

Want to Know More about Joining? We’re here to answer your questions and assist you.
Call us or send us a request for more info.

Download the New Members Guide to Getting Started

Policies

Complimentary Welcome Workout
New members: Get connected with our fitness experts for your complimentary private Welcome Workout sessions. To schedule your Personal Training and Pilates sessions, contact our Assistant Fitness Manager at 415.502.4398 or .(JavaScript must be enabled to view this email address).
Membership Rules and Regulations

As a member, you agree to follow all rules and regulations now in force or amended, including, but not limited to, rules and regulations regarding membership terms, hours of operation (including holiday and facility closure), use of equipment and services, personal hygiene, and attire. We reserve the right to revoke or suspend your membership, without refund, if you or your guests fail to follow any rules and regulations, for reasons of nuisance, disturbance of other members, moral turpitude or fraud, or if we determine that your actions may endanger yourself or other persons.

Personal Information

Members and UCSF students are responsible for keeping personal information up to date with Member Services. This includes, but is not limited to, name, address, phone number(s), e-mail address, and/or UCSF affiliation. This information is used for notification of updates and/or any issues relating to membership accounts, and Fitness & Recreation Center facility and program mailings. Your personal information will not be distributed or sold to any party and will only be used for purposes within the UCSF Fitness & Recreation Centers. Members who pay their membership or locker dues via credit card are required to keep credit card information up to date with Member Services.

Child Members

Members ages 15-17 years may access the facility without adult supervision, once authorized by the parent, and receive the same Fitness & Recreation Center privileges as adult members, including full access to the sauna, Group Fitness classes, equipment, and courts.
• Members ages 3 to 14 years must have a responsible adult present at time of entry and at all times while in the facility.
• With supervision by a responsible adult, a child may use the following areas: basketball, racquetball and squash courts, and swimming pool(s).

Spouse/Partner Memberships
A spouse/partner and child(ren) may be added on to an existing membership. The original enrollee is considered the primary account holder and is responsible for membership and locker payment for all additional members.
Payment Options

The primary member on the account is required to provide current payment information for all members on the account. All UCSF staff/faculty members are required to be on payroll deduction for membership dues in order to receive the UCSF staff/faculty discount. All other members are required to provide credit/debit card information for monthly membership and locker dues. Monthly membership and locker dues are automatically charged on the 10th day of each month, for the current month. Please keep all payment information up to date. This includes, but is not limited to, credit/debit card and UCSF payroll information. Accounts that are 30 days past due will be charged a $30 late fee for each month past due.

UC Reciprocity Program

UCSF Fitness & Recreation members can access recreation centers at other University of California campuses under the UC Reciprocity Agreement. Campuses included are: UC Berkeley, UC Davis, UC Merced, UC Riverside, UC Santa Cruz, UC Irvine, UCLA, UC San Diego, and UC Santa Barbara.

The UC Reciprocity program provides access to facilities only; additional fees may apply for programs and/or specialty facilities (aquatic centers, equestrian centers, etc.). UCSF Student members can access alternate UC recreational facilities at no additional charge during the academic year. They can also get the UC student rate on any additional programs or services they wish to purchase during their visit.

Non-student UCSF Fitness & Recreation Center members can obtain a Recreation Member Guest Pass from Member Services prior to visiting an alternate UC. The pass grants 7 consecutive days of access at an alternate UC recreational facility any time during the year, and local member rates on additional programs and services. If longer than 7 consecutive days of access is desired, passes and memberships can be purchased by UCSF employee members at the local campus employee rate, and by UCSF community and Alumni members at the local campus community and Alumni rate if available. Please inquire about eligibility requirements and pricing options with the specific facility you wish to attend. Please visit Member Services to obtain a pass.

UC Students Access to UCSF Fitness & Recreation Centers

Currently enrolled students at UC schools (with the exception to UC Hastings) are eligible for reciprocal access from September 1–May 31 under the UC Reciprocity Program. UC students must present their UC ID along with pre-printed proof of enrollment (class schedule) for the current quarter at their appropriate UC school. Without valid pre-printed proof, guest or membership fees apply. UC schools included under the UC Reciprocity Program Agreement are: UC Berkeley, UC Davis, UC Merced, UC Riverside, UC Santa Cruz, UC Irvine, UCLA, UC San Diego, and UC Santa Barbara. All UC students also have the option to purchase a Standard or Premier level membership at reduced membership rates throughout the year.

UC Hastings Students
Currently enrolled students at UC Hastings are eligible to purchase an Affiliated Student membership at the Standard or Premier level at a reduced membership rate. Proof of current enrollment (class schedule) and a UC Hastings student ID is required for eligibility.
Credit/Refund Policy

We will be happy to honor a current discount and process a credit for the difference to your account if it occurs within 5 days of enrollment. To qualify for an adjustment, please contact Member Services by e-mail at .(JavaScript must be enabled to view this email address) or .(JavaScript must be enabled to view this email address). To help us verify eligibility, include your name, member ID, date of enrollment and promotion details.

To maintain the fitness center, part of or the entire facility may be temporarily unavailable from time to time while repairs or renovations take place.  As a result of repairs, maintenance or special occasions, we may be required to restrict the use or temporarily close the facility. No reduction or suspension of membership fees or other charges will be offered. 

The Fitness & Recreation Centers at UCSF adhere to a no refund policy for all customer-cancelled registration activities, programs, sessions, lessons, and trips. Therefore:
• Credit is issued if a customer cancels seven days prior to the first day of an activity, program, session, lesson, pre-trip meeting, or trip.
•  For activities, programs, sessions, lessons, or trips costing more than $30, credit will be issued as a gift card for the amount paid, less a $30 cancellation fee.
•  For activities, programs, sessions, lessons, or trips costing $30 or less, no credit will be issued, and no cancellation fee will be charged.
• No credit is issued if a customer cancels after the deadline stipulated above.
• Refunds are issued only when the Fitness & Recreation Centers at UCSF must cancel an activity, program, session, lesson, or trip; the full amount is issued to the customer in the same form as the original payment.
•  UCSF Camps and Recreational Sports leagues also adhere to the above no refund and cancellation fee policies, but have individual cancellation deadlines specific to each camp or league.
• Credits or make-up classes will not be given for lessons missed or for lack of participation.

Returned Checks
All returned checks will be charged a $30 administrative fee.
Referral Program

Members earn $25 for each referral that becomes a new member. Limit of three referrals per member per month. New member must mention name of referring member at time of enrollment. Certain restrictions apply.



FAQ

How do I update my credit card for membership payment?
Log in to your online membership account to update online. You may also call Member Services at Mission Bay, 415.476.5646 or Parnassus, 415.476.0348. You’re welcome to stop by in-person, too.
What if I don’t pay my membership dues on time?
A $30 late fee per month will be assessed to any membership that is over 30 days past due.
What is the billing cycle for membership dues?
Members on Payroll deduction see a monthly or bi-weekly deduction form their paychecks dependent on their individual pay cycle. Members automatically paying from a credit/debit card will be charged by the 10th of the month for that current calendar month’s membership dues.
How do I pay my monthly membership dues?

Payroll deduction is mandatory for all UCSF staff and salaried faculty. All other members are automatically charged on a credit/debit card monthly.

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