LDP Volunteer FAQ



Our Mission    Get Involved    Resources

For New Volunteers:



What is UCSF Volunteers?  Why should I join?
-  The UCSF volunteer program is designed for employees to contribute their time within the community.  The program is designed specifically to promote staff engagement and seen as a prospective and current employees.  UCSF Volunteer program is available to engage employees who have a desire to work for an organization with which their values align, while contributing to the greater surrounding community

I’m interested in volunteering, how do I get started?
- Our comprehensive website serves as a toolkit that is linked to a database of local non-profit organizations (501c3s) in need of volunteers. Managers can search the site and sign up their teams to volunteer as a group. We promote the program, and service work in general, through targeted communications with managers and senior leadership, and through a University-wide volunteer campaign. Our marketing campaign highlights how easy it is to find, navigate, and participate in volunteer opportunities while working at UCSF, and the value of volunteering for faculty and staff.

Is UCSF Volunteers free?

-  This program is voluntary so there is no required time off from work if the manager deems the time is not conflicting with business operations. The time will be chosen by the manager and their team and organized between the team and the participating not-for-profit (NFP). You may have to pay a nominal fee to be matched with a NFP.

Who provides the volunteer opportunities and what types of opportunities are there?
-  There are many types of volunteer opportunities available, in many categories and areas of interest. All the Not for Profits (NFP) will have been vetted through UCSF Risk Management in order to make sure there aren’t any potential liabilities or conflicts of interest. Once the NFP is approved, they will be able to connect with volunteers from UCSF through the UCSF Volunteers website.

How do I sign up a group?
-  If you are a manager please log into ucsfvolunteers.ucsf.edu, create your user account and perform a search for the volunteer opportunities.
What information does UCSF Volunteers collect about participants and how is it used?
-  Data collected on UCSF Volunteers would include Employee info, total time volunteered, the associated NFP organization receiving the donated time, and date/location of event.  The data collected will be used in conjunction with UCSF Volunteers operational processes only, and will not be shared without the user’s consent.

What if I have an idea for a new feature for UCSF Volunteers?
  -  We appreciate any suggestions or observations made by our users to help us improve this program.  Please send your ideas or comments to .(JavaScript must be enabled to view this email address)

I’m having problems with the site, who do I contact to fix it?

  -  If you are experiencing issues with the site, please describe in detail the problem and send an email to .(JavaScript must be enabled to view this email address)

For Current Volunteers:


How Do I get proof that I’ve volunteered?
-  As manager of the group that you have volunteered time to a NFP,  your account will have access to reports and a dashboard view of the volunteer participants and the NFP’s receiving assistance.
I need to cancel, What should I do?
-  By canceling as soon as you know, you’ll leave space for another volunteer to step in.  To Cancel, just log in to your UCSF Volunteers account, click on “My Account” and then scroll down to “Upcoming Opportunities” and click on “Cancel” next to the project you can’t attend.

For Non Profit Partners:

How do I get help from UCSF Volunteers?
-  If your NFP has already been vetted through UCSF Risk Management in order to make sure there aren’t any potential liabilities or conflicts of interest, you will be added to the web site as a volunteer opportunity and UCSF Volunteers participants will be able to connect with you

Can I list my volunteer openings on your site?

-  Yes, just go to the site and create your NFP user account to request vetting.  Once vetting is completed, you’ll be notified by email to log in again and submit your volunteer opportunities.

Can UCSF Volunteers help with our fundraiser? is there any risk of fundraiser for an organization that the University wouldn’t endorse?
-  Yes, fundraising will be one of several categories of volunteer opportunities available to choose from on the UCSF Volunteers site.


Got additional questions, concerns or comments?
-  Just send an email to .(JavaScript must be enabled to view this email address) and tell us who you are and the problem you’re running into and we’ll find someone to help!