Testimonials from the most recent FAS Customer Satisfaction Survey

“The printing services at UCSF have always met my needs and the staff are extremely professional.”

“The staff are very prompt in responding to requests for services.  They deliver when they say they will and are prompt, courteous and helpful.”

“I can only say good things about my experience with Documents & Media Services.  They have provided prompt response to accommodate short notice orders.”

“DM has great customer service. The folks I deal with are exemplary.”

“Very friendly and responsive customer service.”

“Documents & Media personnel are very helpful, friendly, and responsive.”

“Always on time and provides what is expected.”

“Customer service (i.e., attention to detail, follow-up, attentiveness, professionalism, job mastery, communication) is the best thing that DM has going for it. I know when I send a job to DM that I will be happy with the results. Thank you so much…”

“Very friendly and timely service. Great communication skills.”

“They are very responsive to our needs, makes solid recommendations, turns around a quality product, and are flexible and willing to handle last-minute rush requests.  Very happy with their services.”

“The entire staff is very professional. I greatly enjoy working with them all.”

“Staff is knowledgeable, patient and provides excellent assistance and advice—Thank You!”

“The personnel in the office as always helpful, resourceful, and courteous.  I also must say, we used the photography services for grant reports and they were probably the best we have had yet! No need to go outside for a photographer any longer.”

“Great customer service - very friendly over phone and in person.”

“Great and timely with business card orders I did for faculty.”

“The Parnassus staff is outstanding. They understand our needs, help us meet deadlines, and are generous with their expertise and assistance.”

“Keep up the good work!”